我决定再不用COMODO了。原因你们自己看。

wdk308389

安装后无法更新，卸载了重新安装还是无法更新问客服 还要付费才能解决 我草他吗son of bitch fuck American.   试问一个杀软连更新都是问题了还要用户掏钱解决。你们会怎么想？他说不是他们的产品的问题 我说为什么其他美国杀软我都可以正常更新跟使用。 他开始找各种理由。要我先卸载了其他杀软。我说我早卸载了。现在电脑里只有你们的产品。。。。 唉。。。。 最后直接自己关闭了。

以下是我跟毛豆geekBUDDY 官人的对话。
05:13:54 PM  client : Application InternetSecurityPremium requested technical support. Details: Clicked help from summary window.
05:14:42 PM  Samuel : Hello! My name is Samuel. I will be assisting you today!
05:15:10 PM  client : 我的更新巨慢
05:15:28 PM  client : 5.45KB/s
05:15:29 PM  Samuel : Please communicate in English
05:16:16 PM  client : I just installed, updated virus updates very slow poison
05:17:37 PM  client : Check the signature updates Complete
05:18:02 PM  client : Download the Library Feature complete
05:18:18 PM  Samuel : Please be more specific
05:18:25 PM  client : Install feature library  Error
05:18:38 PM  Samuel : Alright, let's take a look at your issue.  Are you ready?
05:18:47 PM  client : yeah
05:19:08 PM  Samuel : Excellent.  You should call us while I continue to investigate.  Dialing our GeekBuddy number 1-888-428-7638 will help us explain the issue better.  Let me know if you like this option.
05:19:16 PM  client : An error occurred while updating
05:19:31 PM  client : can not update
05:19:40 PM  client :  free number?
05:20:44 PM  Samuel : Yes, It is a toll free for USA
05:21:20 PM  client : i was in china not usa
05:21:31 PM  Samuel : That is fine, we can stay with chat only.  Let me know if you change your mind.
05:21:51 PM  client : ok
05:22:29 PM  Samuel : One way to help fix the problem is by you taking advantage of our Geeks for less than 14 cents a day for 24/7/365 unlimited access.  We also include Comodo Internet Security Pro 2013 for FREE.  There is no risk with our 30-Day Money Back Guarantee Policy.
05:22:40 PM  Samuel : We also provide an additional 15% DISCOUNT for our 2 year plan and 20% DISCOUNT for our 3 year plan.   Just click on the following link to select your plan:  https://secure.comodo.com/home/p ... subaffiliateid=1275

05:22:59 PM  client : i just download your product from here and installed. and then update but can not update
05:23:01 PM  client : http://www.comodo.cn/product/comodo-internet-security.php
05:24:33 PM  Samuel : I understand that. You need to subscribe our service to get support for all your computer problems including update issue. So, please subscribe from the above link and contact us at any time.
05:29:48 PM  client : I really despise you and very  disappointed .because all you know is money . nothing but money .there are so many products i can choose . it is your honor that i use your product .but Even the most basic update virus library could not be updated.What can you do? You can do what right??? and also i try to open your website but The funny thing is it can not open even. fuck u. juck comodo.
05:31:04 PM  Samuel : This is a professional Chat. Please do not use any profanity.
05:31:58 PM  client : I feel shame for you .your product evan can not up to date. and you just let me pay money.   why should i do that?
05:32:23 PM  client : even
05:32:54 PM  Samuel : This is not an issue with our product. There is a problem in your Internet and browser settings that you configured incorrectly. In order to fix that, you need to subscribe our services from the above link
05:34:26 PM  client : why i can update from bitdefender .avast avg trendmicro zone alarm except your product
05:35:26 PM  Samuel : If you are running more than one security softwares on your computer, It may conflict with each other. So, you need to uninstall all other security softwares first and then try updating our security software.
05:35:39 PM  client : MACFEE ESET  NORTON all is ok
05:36:11 PM  client : yeah i already uninstall all of them
05:36:29 PM  client : nou my pc only has your product
05:36:50 PM  Samuel : Okay then. I am sure there is a problem in your system settings only.
05:37:57 PM  client : You do not review your products  just blame other anti-virus software
05:38:33 PM  Samuel : Not really. We have experienced this problem before so I can tell you the problem exactly.
05:38:44 PM  client : is it?? i don't think so. my pc and intenet is no problem
05:39:16 PM  client : but now my pc just have your product only
05:39:49 PM  Samuel : Is there anything else I can help you with?

05:39:58 PM  client : i unistalled and then reset but also the same issue
05:40:27 PM  client : you do nothing and my issue is still there
05:40:33 PM  client : why you ask that
05:41:02 PM  Samuel : Sorry. This is not a free service. You must subscribe to get support from us.
05:41:21 PM  Samuel : Please subscribe our services from the above link and contact us at any time. We will help you to fix the issue.
05:41:26 PM  Samuel : Thank you for your time! Please do not hesitate to come back in the future if you need assistance again.  We will appreciate your feedback in this online survey about your experience today:  www.comodo.com/survey/customer-survey.php.

Candygu

Thank you for contacting COMODO.

The download is based on your internet connection and our servers are designed to operate at high speed internet.  I would suggest you to check with your Internet Service Provider for speeder connection.

18qaz

楼上正解

wdk308389

18qaz 发表于 2013-8-5 17:51
楼上正解

正解毛。我家网速下载速度10M 每秒。 一点问题都没。其他杀软随便用跟更新。




自己看 随便下的网游客户端没加速。

Candygu

wdk308389 发表于 2013-8-5 17:54
正解毛。我家网速下载速度10M 每秒。 一点问题都没。其他杀软随便用跟更新。

我这边8M的宽带，下载增量病毒库都无力……

18qaz

wdk308389 发表于 2013-8-5 17:54
正解毛。我家网速下载速度10M 每秒。 一点问题都没。其他杀软随便用跟更新。

这个你要怎么说？我朋友长城宽带8M，下载速度也是比较快的说，可是打开国外网站就是半天出不来。
再说comodo在国内有服务器么？建议你用代{过}{滤}理更新，效果很明显的

wdk308389

Candygu 发表于 2013-8-5 17:58
我这边8M的宽带，下载增量病毒库都无力……

呵呵，那为什么之前我用 bitdefender .avast avg trendmicro zone alarm MACFEE ESET  NORTON
这些杀软后面的都是美国杀软 都能正常更新跟使用？而且更新很快？就毛豆这样？？？难道也是我家网有问题造成的？并且都是默认设置没有设置代{过}{滤}理。

Candygu

wdk308389 发表于 2013-8-5 18:00
呵呵，那为什么之前我用 bitdefender .avast avg trendmicro zone alarm MACFEE ESET  NORTON
这些杀软后 ...

这个是COMODO更新在国内普遍存在的问题，不只你一个人遇到。

wdk308389

18qaz 发表于 2013-8-5 17:59
这个你要怎么说？我朋友长城宽带8M，下载速度也是比较快的说，可是打开国外网站就是半天出不来。
再说co ...

呵呵，那为什么之前我用 bitdefender .avast avg trendmicro zone alarm MACFEE ESET  NORTON
这些杀软后面的都是美国杀软 都能正常更新跟使用？而且更新很快？就毛豆这样？？？难道也是我家网有问题造成的？并且都是默认设置没有设置代{过}{滤}理。

寒山竹语

节哀。咱不用就是了。干嘛这么大火气。