上报样本的邮箱地址是什么？

jayavira

zxcqwe 发表于 2014-6-21 21:22
楼上的ticket部门回复很慢，建议隔离区上报，方便快捷，不用加密码

听说隔离区上报入库也很慢啊

zxcqwe

jayavira 发表于 2014-6-22 07:55
听说隔离区上报入库也很慢啊

自动机2小时内解决并分配特征码，人工差不多2天

jayavira

zxcqwe 发表于 2014-6-22 14:18
自动机2小时内解决并分配特征码，人工差不多2天

隔离区上报吗？
使用网页上报不行吗？

zxcqwe

jayavira 发表于 2014-6-22 14:20
隔离区上报吗？
使用网页上报不行吗？

其实差不多，自己体会吧，可以用有效的样本实验一下，我的结论就是这个

jayavira

zxcqwe 发表于 2014-6-22 14:22
其实差不多，自己体会吧，可以用有效的样本实验一下，我的结论就是这个

好的
我两种方法都试试看吧

swq0503

有回复，只是不知道为什么压缩文件没有打开

zxcqwe

TICKET部门回复实录
Hello Ben!

Thank you for contacting AVAST Software company with your concerns.

Detections added.

Thank you!

If you need further assistance, don't hesitate to contact me again.

Best Regards

Martin Krejčů
Technical Support
AVAST Software s.r.o.




Hi again Ben,

our virus analyst confirmed false detection. It should be fixed in the new update.

Thank you and if you need further assistance, don't hesitate to contact me again.

Best Regards

Martin Krejčů
Technical Support
AVAST Software s.r.o.





Hello,

Thanks for the samples.
Our virus specialists have been working on the problem and our virus definitions will be updated.

If you need further assistance, don't hesitate to contact me again.




Miroslav Jenšík
Technical Support Engineer
AVAST Software a.s.





Hello!

Thank you very much for the feedback. I will pass it to the other relevant departments so that we can improve the quality of our products and services.

If you need further assistance, don't hesitate to contact me again.

-----------

Best regards,

Arina Zhdanova

AVAST Software a. s.
Budejovická 1518/13A
140 00 Prague, Czech Republic




Hello,

It will detect similar samples but if you find some undetected we will be happy if you can send us those samples to improve our detections.
We named it because it works as a keylogger and there is no reason why to create a new family name or what's worst copy the Kaspersky's names.



Miroslav Jenšík
Technical Support Engineer
AVAST Software a.s.






Hello,

It will be detected as a keylogger but unfortunately because of some internal problems it will be released after next full test, probably in tomorrow's morning VPS.

Best Regards



Miroslav Jenšík
Technical Support Engineer
AVAST Software a.s.






Hello
Thank you for contacting our support center with your concerns.

PUP detection will be added to our virus database.
A PUP (potentially unwanted program) is a program that may be unwanted, despite the possibility that users consented to download it. PUPs include spyware, adware, and dialers, and are often downloaded in conjunction with a program that the user wants.

Best regards,

Lukas Havel
Technical Support Specialist






Hello Ben,
yes, these files were viruses.
Best Regards

Richard Šrank
avast! Technical Support Specialist






你好！
首先我们的病毒实验室每天收到超过3000封的电子邮件，不可能一一回复的。如果是病毒文件，请立即转移到病毒隔离区然后删除。

Danzi Guo

Ticket Details
最奇葩的，居然让我手动清除，误报让我上VT检测，不过后来这个人明白客服的意义了

jayavira

zxcqwe 发表于 2014-6-23 22:04
TICKET部门回复实录
Hello Ben!

通过什么方式进行上报才会得到回复啊？