user Mr._zhang_rui has entered room.
analyst Harikumar has entered room.
Harikumar(Thu Sep 13 07:08:49 UTC+0800 2007)>Hello Mr._zhang_rui. My name is Harikumar.
Harikumar(Thu Sep 13 07:08:52 UTC+0800 2007)>Welcome to Symantec Customer Service
Mr._zhang_rui(Thu Sep 13 22:08:02 UTC+0800 2007)>hello
Harikumar(Thu Sep 13 07:10:07 UTC+0800 2007)>Can I please confirm that the issue you have described is that you want to know whether Norton Internet Security 2008 will be released in China .Am I correct ?
Mr._zhang_rui(Thu Sep 13 22:09:12 UTC+0800 2007)>there is some problem with my simple chinese nis 2008 .i wonder is the simple chinese edition released
Mr._zhang_rui(Thu Sep 13 22:09:54 UTC+0800 2007)>http://liveupdate.symantec.com/upgrade/NIS081500CS.exe this is where i download nis 2008
Harikumar(Thu Sep 13 07:13:40 UTC+0800 2007)>Zhang have you placed an order for Norton Internet Security 2008 ?
Mr._zhang_rui(Thu Sep 13 22:13:11 UTC+0800 2007)>what do you mean?sorry
Harikumar(Thu Sep 13 07:15:14 UTC+0800 2007)>May I know from where did you get the link ?
Mr._zhang_rui(Thu Sep 13 22:14:54 UTC+0800 2007)>well ina chinese forum about anti virus product.
Mr._zhang_rui(Thu Sep 13 22:15:17 UTC+0800 2007)>is it released?
Harikumar(Thu Sep 13 07:17:57 UTC+0800 2007)>Zhang sorry to inform you that 2008 products are not yet released in China , but it will soon be released .
Mr._zhang_rui(Thu Sep 13 22:17:15 UTC+0800 2007)>what abour the editon
Harikumar(Thu Sep 13 07:18:22 UTC+0800 2007)>Please make a note of this case no. 466507791 for your future reference
Mr._zhang_rui(Thu Sep 13 22:17:30 UTC+0800 2007)>ok
Mr._zhang_rui(Thu Sep 13 22:17:43 UTC+0800 2007)>it is just beta?
Harikumar(Thu Sep 13 07:19:24 UTC+0800 2007)>Zhang I mean Noroton 2008 edition.
Mr._zhang_rui(Thu Sep 13 22:19:43 UTC+0800 2007)>yes i know i just wonder the edition that i downdoad from from the link.it is just bets?
Harikumar(Thu Sep 13 07:21:11 UTC+0800 2007)>Ok let me check Zhang .
Mr._zhang_rui(Thu Sep 13 22:20:36 UTC+0800 2007)>thanks
Harikumar(Thu Sep 13 07:22:25 UTC+0800 2007)>Zhang the link that you gave is the trial ware for Norton Internet Security 2008 .只是测试版!!!!!!!!!!!!!注意最后一句话。自己去翻译吧!!!!
我去中文官网的网络即时支持问的,现在的哪个版不是正式版,正式版时间待定.叫我十月中旬再问.我学校机器上传不了附件,我回家在试,有疑问的自己去http://www.symantec.com/zh/cn/home_homeoffice/support/cs/contact_cs.jsp?OpenDocument&csm=no&seg=hho&src=hho_cn的即时联机交谈 去问.仍很感谢发布消息的网友的及时的消息,作为卡饭,爱好之一便是测试,使用各种杀软.即使有了问题也是乐趣所在.
抱歉,没注意到楼主找的是英语客服。
说是在的,楼主精神可嘉。
事情已经过去.我发现我也有很多不妥之处.
1.帖子编辑不好,让大家产生误解,虽然中文客服图片在附件中,但大家似乎没注意.
2.英语水平.平心而论,我的英语属于典型的中式英语,拿分还行,实际太差.努力!
3.谢谢大家的鼓励与支持,你们的赞美与建议是我们发帖者的动力.
4.对每一个楼主,每个帖子都是我们的孩子,我会偷偷的关注大家的留言,改进,提升帖子质量.而大家的鼓励与支持是我们前进的动力!!!!!!!!
5让我们努力起来,振兴诺顿区!振兴卡饭!!!!!!!!!!!
谢谢!!!!!
[ 本帖最后由 hljdqzr 于 2007-9-20 19:35 编辑 ] |