本帖最后由 ，就一个. 于 2013-5-8 07:11 编辑
凌晨多次向技术部反馈这个BUG这次应该没有问题了 说话吹了下牛 哈哈 估计下次更新就可以解决中文路径BUG了 喜欢Bullguard的朋友可以继续使用了 聊天记录如下
Your chat number is 001-191C3922-0248
Stefan: Hello, welcome to BullGuard Live Support! I am sorry if there might be a bit of waiting time. Please hold and I will be back with you in a few minutes.
Obama: Emergency vulnerabilities feedback
Obama: Hello I would like to ask you
Stefan: I'm afraid I do not understand your issue, could you be a bit more specific please?
Obama: Found in bullguard virus isolation, if the name of the virus or virus-existing folder name is Chinese, the user to open bullgurad palette isolated area that he would not have isolated the virus file, so that the user can not be deleted nearly isolatedvirus file.
Stefan: Is there 1 item reported in the Quarantine, but when accessing it, it is empty?
Obama: You say after the isolation of the detected open quarantine find time and space
Obama: 就是这样的
文件 1048062xz9xj12ziyyjfyj.png 已发送到 Stefan
文件 104825yrl04pfpb46xsfjf.png.thumb.jpg 已发送到 Stefan
文件 104825yrl04pfpb46xsfjf.png.thumb.jpg 已发送到 Stefan
Stefan: Copy-Paste the line below in Start > Search and press [Enter]:
Stefan: C:\ProgramData\BullGuard\Quarantine
Stefan: Select all the data in the folder that opens and delete it.
Obama: The quarantined file name or file exists folder name such a situation does not occur in English, but if the Chinese This can happen
Stefan: Restart BullGuard and check if the problem still persists.
Obama: Quarantined files in this folder inside
Stefan: Please remove them.
Obama: Can delete
Stefan: Yes, please.
Obama: How does this vulnerability will repair but can no longer control panel shown above
Obama: But doing so will be very troublesome this problem you can not ask you to fix it
Stefan: This is an isolated problem and a fix should be released in the near future.
Obama: This problem many users want to draw your attention
Stefan: As a temporary solution, you can use the above procedure.
Obama: I know
Obama: I hope you will fix in the next update version I will continue to support your products
Stefan: Our Technical Department is aware of the situation and most likely an update will soon be released on this matter.
Obama: I hope your company do not let us down because the problem is found more than one year of the current is still not resolved
Obama: Then thank you for your hard work we're sure you will be resolved soon
Stefan: Glad to have been of assistance! Please don't hesitate to contact us if you need more assistance or information.
Stefan: Thank you for using our Live Support service! Good-bye, Obama!
Obama: Goodbye enthusiastic and friendly British people ..
Stefan: I want to inform you that the Support Team is located in Bucharest, Romania.
Obama: I was wrong.
Obama: Obama is here to give you a deep apology
Stefan: No need to worry on this matter, Obama.
Obama: The world's first BitDefender is the good of your country
Stefan: The BullGuard Antivirus is also based on the BitDefender engine.
Obama: I was very clear
Obama: Romanians really smart world are using your security products
Stefan: Thank you for your kind words!
Obama: Because I choose BullGuard give up the BitDefender the BitDefender Chinese in 2012
Stefan: I'm glad that you are enjoying our product and service, Obama!
Stefan: Is there anything else I can assist you with at this time?
Obama: Thank you does not bother you work goodbye
Stefan: You are most welcome!
Stefan: Thank you for using our Live Support service! Good-bye!
Obama: Oh I wish you a pleasant work early to go home and rest
Obama: bye
|
发表于 2013-5-8 07:07:52
楼主
娱乐一哈
发表于 2013-5-8 10:38:57
