本帖最后由 烟花雨 于 2014-9-13 17:14 编辑
问题:bitdefender 2015 如果用户更改了默认配置 那么当运行全屏程序时 将不会切换到免打扰模式(game mode)
对于这个问题 和bitdefender官方反应了 情况如下(请不要在意某些细节  ):
我:
if i cancel autopilot,when running applications(game or media player) in full-screen , the game mode can't enable,how to solve,please tell me
License Key: xxxx
bitdefender:
Dear xxx,
Let me first thank you for your interest in our security solution, Bitdefender.
In order to troubleshoot the issue you are encountering we need a bit more information regarding your system; please send us a support tool log.
You can find detailed information and screenshots on how to generate the log in our article:
http://www.bitdefender.com/suppo ... port-log--1168.html
让我运行这个工具 生成日志 发送给他们
我:
it's here
Attachments
• BDSP_LENOVO_2014_09_02_20_30.zip (5.54 MB)
bitdefender:
In order to troubleshoot the issue you are encountering please send us a screenshot displaying the error
[how to capture a SCREENSHOT]
http://www.bitdefender.com/suppo ... creenshot-1166.html
We will analyze the information and then reply with a possible solution in the shortest time. 
需要屏幕截图.....我想知道这个拿来干什么......
于是我把屏幕截图发过去了
我:
OK,is this?
bitdefender:
Thank you for your reply.
Please provide me with a screenshot related to you issue, any particular behavior will help. The screenshot I get from your reply is of your empty desktop and there is nothing wrong with it.  居然说要提供错误报告 还说我的桌面是空白 本来我的桌面就是空白的
I wish you an excellent day ahead.
Best regards,
Mihai Ionita
本宫卸载了bitdefender
我:
so sorry,i already uninstall it,yesterday!
because when i playing game(for example Crysis 3/watch dogs/The Elder Scrolls 5: Skyrim and so on) or watching videos,bitdefender scanned in the background,my pc is very low,
Now,i used eset replace bitdefender,however,thank you bitdefender!
bitdefender:
Thank you for contacting Bitdefender Customer Care.
This is an automated reply to confirm that we have received your request, and that we are working on resolving your issue(s) as promptly as possible. Your assigned ticket number is 2014083103010001.
We advise that you keep this reference number in a safe place for further tracking/follow-up.
Regards,
Bitdefender Customer Care Team
于是 最终的结果是....
没有解决
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发表于 2014-9-13 17:13:54
楼主
待修复了 告知我 可好