我觉得我英文不够用系列。。。FSIS防火墙拦截QT视频，附带FS官方解决方案

paul_guo

高级网络保护中的禁止应用程序下载有害文件拦截了QT视频的正常播放（我放在沙盘里了）
。。我觉得我英文并不够用去反馈这问题

更新一下进展吧（这根沙盘无关，纯粹是64位FS的问题）
6月20号,FS来E-MAIL问我接收到了他们答应给我的E-MAIL吗，我说我没收到啊

Dear Customer,




This is an automatically generated message.
<!--[if !supportLineBreakNewLine]-->
<!--[endif]-->

We are following up on your support case, and we would like to know how you’re getting on.




In our earlier e-mail, we sent you some guidance. Did this help you with your case?


Please feel free to contact us if you need any more help.




<!--[endif]-->Best regards,
Mohd Nuzula

我的回复（英文见谅，六级是飘过的）

I have not received last e-mail
maybe it losts,I still needs technical support

6月23号，发来E-MAIL让我确认一下这个问题

Thank you for contacting F-Secure.
As per chat conversation, I have check the pictures from the link that you have provided through chat. Please try to follow the steps below.

1.      Open command prompt in elevated mode. Go to Start, type in CMD, and
right click over it to select Run as administrator

2.      Type in:  "<c:\program files\f-secure>" and press Enter

3.      Type in: ”fshoster32.exe -StopPlugin -plugin:NID” and press Enter

4.    Please try now to reproduce the issue

5.    Go back to the command line and type: fshoster32.exe -StartPlugin
-plugin:NID”

Please let us know the result.Attached together in this email is a copy of the chat history, for your reference.

利用这个方式排除看看是啥的问题
我发现他给我的CMD我他妈的完全不懂，第一步是什么鬼。。
所以我给他换成了
cd "C:\Program Files (x86)\F-Secure\Internet Security"
接下来的不动，于是复现这个问题，如果STOPPLUGIN则无此问题
我的回复

in my x64 windows i use this command

cd "C:\Program Files (x86)\F-Secure\Internet Security"

fshoster32.exe -StopPlugin -plugin:NID





and the streaming works without any wrong



when i use

fshoster32.exe -StartPlugin -plugin:NID

it does not have video,just audio

6月25号凌晨

With regards to your enquiry, please try to replace the F-Secure Network-Interceptor (fsni) file from F-Secure folder with the latest version. You can follow the steps below.


1. Open command prompt in elevated mode. Go to Start, type in CMD, and right click over it to select Run as administrator
2. Type in:  "<c:\program files\f-secure>" and press Enter
3. Type in: ”fshoster32.exe -StopPlugin -plugin:NID” and press Enter
4. Go to ProgramFiles(x86)%\F-Secure\NIF\bin, rename the fsniXX.sys file to fsniXX.OLD
5. Copy the file we sent into the folder.
6. Go back to the command line and type: fshoster32.exe -StartPlugin -plugin:NID”


If you are not confident to follow the steps above, you can call us when you have a suitable time to troubleshoot this issue and provide us this case number: 00527633


Else you may login to our chat session and provide this reference number to start the remote session.


http://www.f-secure.com/en/web/home_global/support/contact-chat


Please feel free to contact us again should you need further assistance.


Thank you.


Best regards,
Mohd Nuzula

Mohd Nuzula Zulkapeli
Technical Support Engineer
F-Secure Corporation
http://www.f-secure.com/support

最后重头戏，谁愿意去试试可以拿去用用

paul_guo

我已经在和客服扯淡了。。。。。
我用我垃圾的英文表示了一下问题。
他告诉我他去确认了
最后的结论他跟我BB半天我没办法形容那个玩意的英文，最后让我截图回复他E-MAIL。。。。

paul_guo

最后他E-MAIL也没给我发过来，留给我一个编号我不知道怎么用。。。
@狴犴睚眦 @蓝核

欧阳宣

真羡慕能正常更新FS的人儿

狴犴睚眦

paul_guo 发表于 2015-6-16 12:52
最后他E-MAIL也没给我发过来，留给我一个编号我不知道怎么用。。。
@狴犴睚眦 @蓝核

我也不是很清楚

yicun

欧阳宣 发表于 2015-6-16 16:42
真羡慕能正常更新FS的人儿

什么运营商更新不了？

欧阳宣

yicun 发表于 2015-6-16 20:00
什么运营商更新不了？

四川电信！

蓝核

不是聊上了么 等等把 或者看那个大陆的代表

yicun

欧阳宣 发表于 2015-6-16 20:00
四川电信！

dns是什么？

paul_guo

蓝核 发表于 2015-6-16 20:05
不是聊上了么 等等把 或者看那个大陆的代表

聊上了他说没图片没办法跟我说让我等EMAIL，然后EMAIL果然没发过来