用虚拟机买了3个74元技嘉的NIS，找中国的诺顿客服说只能叠加4年，然后妥妥地去联系美国的客服……
System: Connecting...
System: 489919
Li Gan: Initial Question/Comment: Could you make a superposition of two keys? Thx
System: Welcome to Norton Support! A Norton Representative will be with you shortly.
System: If you are encountering issues with your Norton product after upgrading to Windows 10, or have questions on how to upgrade to Norton version compatible with Windows 10, please visit www.norton.com/w10.
System: Connected with Vinod.
System: Welcome to Norton Support, my name is Vinod. Please give me a minute to go through the information you have provided.
Vinod: I do apologize for the delay; we are currently experiencing an exceptionally high volume of chats. I would like a moment to read through the query you have so that we can then work on a solution together.
Vinod: Li, I appreciate your time and patience. Thank you.
Please note down your case number as —————— for future reference.
May I have your active email address and phone number?
Li Gan: Ah. I am from China. My email address is ——————————.
Vinod: Thank you for confirming the details.
Vinod: Li, as I understand, you wish to transfer the 1185 days of your one Norton Internet Security into the other Norton Internet Security. Am I correct?
Li Gan: Correct.
Li Gan: Is is OK?
Vinod: Thank you for the confirmation.
Vinod: Could you please confirm the product key which you continue to use?
Li Gan: ————————————————
Li Gan: This one please
Vinod: Thank you for the confirmation.
Vinod: Please allow me 2-3 minutes while I transfer the 1185 days of your one Norton Internet Security into the other.
Li Gan: OK. Thanks
Vinod: Thank you for your patience.
Vinod: I have successfully transferred the 1185 days of your one Norton Internet Security into the other one.
Vinod: Now, you have 2371 days in your one Norton Internet Security.
Li Gan: Thank you. And there's another thing I have to trouble you about. Could I transfer this key to Norton Security's?
Vinod: The other Norton Internet Security product key is disabled now and you will no longer be able to use to use it.
Vinod: Could you please provide me the product key of Norton Security?
Li Gan: I sorry that I have no key of NS.
Li Gan: I have only NIS's key.
Vinod: Li, I have already transferred the 1185 days of your product key —————————————— to the other product key ————————————————.
Vinod: Is there anything else I can assist you with?
Li Gan: None.
Li Gan: Thank you!
Vinod: You are most welcome.
Vinod: I would greatly appreciate you taking the time to complete a survey on your Norton Support experience. You will receive this survey by email within the next few days. Please feel free to use the comment box to express your overall opinion about Norton Support. Your feedback will be analyzed and will assist us in providing excellent customer service.
Vinod: It was a pleasure to help you. Thank you for being a Norton customer and have a great day!
Li Gan: Thx~
Vinod: You are most welcome.
System: Your chat session has ended. Thank you for contacting Norton. Note that you can copy and paste the above transcript into a document, if you would like to keep a copy of this chat session.
然后继续叠加第二个的时候，估计是个男客服，没那么好说话了，要我提供一些订单的信息，估计觉得我这些码是盗来的哈哈？
System: Connecting...
System: 491399
Li Gan: Initial Question/Comment: I wish to transfer my one Norton Internet Security KEY into the other one.
System: Welcome to Norton Support! A Norton Representative will be with you shortly.
System: Connected with Odette.
System: Welcome to Norton Support, my name is Odette. Please give me a minute to go through the information you have provided.
Odette: Thank you for patiently waiting on the line Li. I'll do my best to help you with your concern about your Norton subscription. Your case reference id for this chat is: —————— . By the way, may I have your active email address and active phone number, please?
Li Gan: Ah. I am from China. My email address is ————————————.
Odette: Thank you.
Odette: May I have the product key you wish to transfer?
Li Gan: ————————————————
Li Gan: And I wish to transfer into ————————————————————
Odette: I see. Thank you.
Odette: May I know the reason why you want to transfer the subscription?
Li Gan: I have 2 keys of NIS and I may not use 6 seats.
Odette: May I please have 2-3 minutes to check and see what I can do to help you.
Li Gan: Because of the sales promotion in China, I bought 2 Keys of NIS.
Odette: Thank you for waiting.
Odette: I can transfer the subscription. However, I need to verify few information for security purposes.
Odette: May I know if you have the receipt of the purchased?
Li Gan: I bought it online.
Odette: I see. Do you have the order number or other details of the charge?
Li Gan: The order number is ————————————
Odette: Thank you. However, I am unable to pull up that record on my end.
Odette: Here's what I can suggest. We can transfer the subscription we just need to verify the information. Please send us the details of purchase on our email for us to verify and you will receive an response once the subscription is verified.
Odette: Please send the details on this email nortonmanagers@support01.Norton.com. Make sure to mask the credit card information for your security. Please provide this case id ———————— on the email.
Li Gan: OK. Thank you. By the way, what details should I offer you?
Odette: The order number would be okay, also the date and amount of the charge and the web site you purchased Norton. Plus, if you have other details from the credit card where the charge is made that would be okay, make sure to mask your credit card information for your security.
Odette: Please let me know if there is anything else that I may help.
Li Gan: None.
Li Gan: Thx.
Odette: You are most welcome. If incase you still need our assistance feel free to contact us again. I will leave this case open to make sure the issue is resolve.
Odette: I would greatly appreciate you taking the time to complete a survey on your Norton Support experience, which you will receive by email within the next few days. Please feel free to use the comment box to express your overall opinion about Norton Support. Your feedback will be analyzed and will assist us in providing excellent customer service.
Odette: Thank you. It has been my pleasure to assist you. Thank you for contacting Norton Support. All the best for you. Bye now! You may now close the chat window to disconnect from the chat session.
Odette: We are still connected by a chat. If you can read this please do end the chat on your side.
Odette: I am still connected to you on chat and I'm not sure if we are still connected because I don't find any responses from your end. I will be disconnecting this chat now. Thank you for contacting Norton!
System: Your chat session has ended. Thank you for contacting Norton. Note that you can copy and paste the above transcript into a document, if you would like to keep a copy of this chat session.
然而我给Support邮箱发了邮件之后，事情并没有解决。过了一天我顶不住了，又继续联系了客服，结果这次客服很好说话……
System: Connecting...
System: 495965
Li Gan: Initial Question/Comment: I wish to transfer my one Norton Internet Security KEY into the other one.
System: Welcome to Norton Support! A Norton Representative will be with you shortly.
System: Connected with Tarun.
System: Welcome to Norton Support, my name is Tarun. Please give me a minute to go through the information you have provided.
Tarun: Certainly, I will help you with this.
Tarun: Thank you for your time and patience. I will surely resolve your issue.
Could you please confirm your email address?
Li Gan: ——————————
Li Gan: Thx~
Tarun: Thank you for the information.
For future reference, please retain your case number ——————. In case the chat gets disconnected, you can contact us back with same case number.
Li Gan: OK
Tarun: Are you chatting with me from the computer that you want to install the product on?
Li Gan: Yes
Tarun: Shall I take remote session and install your Norton product to avoid any inconvenience?
Li Gan: I can manage it. Thank you
Li Gan: I wish to transfer my product key —————————— to the other product key ——————————————.
Tarun: Thank you for the information.
Tarun: Please allow me 2-3 minutes to check details.
Tarun: Thank for your patience.
Tarun: I have successfully transfer your product keys days from ———————————————— to ———————————————— key.
Li Gan: I see.Thank you.
Tarun: You are welcome.
Tarun: Please check and let me know if you are able to see extended days.
Li Gan: Done.
Li Gan: Thank you.
Tarun: You are most welcome.
Tarun: Is there anything else I can assist you with?
Li Gan: None. Thank you for your sevice.
Tarun: It is my pleasure.
Tarun: May I know if you are satisfied with my assistance?
Li Gan: Sure. You are a representative beyond compare.:)
Tarun: Thank you so much for your appreciation.
Tarun: You will receive a customer satisfaction survey by email within the next few days. Please feel free to use the comment box to express your overall opinion about Norton Support. Your participation is much appreciated since it helps us continue to improve.
Li Gan: OK
Tarun: Thank you so much.
Tarun: It was a pleasure to help you. Thank you for being a Norton customer and have a great day!
Tarun: You may end this session now.
Li Gan: OK. Thank you. I am extremely proud of Norton superior sevice.
System: Your chat session has ended. Thank you for contacting Norton. Note that you can copy and paste the above transcript into a document, if you would like to keep a copy of this chat session.
|
[复制链接]
发表于 2015-10-24 00:35:31
然并卵啊。。。。。。。。。。。。。
楼主
