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[交流探讨] KIS2016 _c for firefox 崩溃问题(加急调查)

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x1990877p
发表于 2015-10-26 22:36:02 | 显示全部楼层 |阅读模式
本帖最后由 zzj6143 于 2015-11-5 10:37 编辑

234.jpg

官方论坛已发。
Wesly.Zhang
发表于 2015-10-27 09:17:14 | 显示全部楼层
@everyone,有以下环境的,请帮忙看看

Windows 8.1 x64
火狐浏览器 41.0.2
KIS 2016 16.0.0.416 C

在浏览器内的地址栏输入任意字符,然后使用 + 号或者 - 号切换翻页

预期结果:
火狐浏览器不会发生崩溃

不可预期结果:
火狐浏览器发生崩溃。

请跟帖反馈测试结果,如果没有发现问题的,也请跟帖说明下,多谢!
1518589226
发表于 2015-10-27 10:00:03 | 显示全部楼层
Chrome也会卡住
qiuhe
发表于 2015-10-27 11:35:34 | 显示全部楼层
本帖最后由 qiuhe 于 2015-10-27 11:41 编辑

我的火狐也经常会在输入汉字的时候出现崩溃(主要是在百度搜索框里输入文字是常常崩溃)。
KIS 2016.
WIN8.1 32bit
火狐 41.0.2
bbszy
发表于 2015-10-27 12:26:07 | 显示全部楼层
Wesly.Zhang 发表于 2015-10-27 09:17
@everyone,有以下环境的,请帮忙看看

Windows 8.1 x64

win10 x64 卡巴2016c chrome也会卡住
陌上~烟雨遥
发表于 2015-10-27 13:13:53 | 显示全部楼层
百度輸入法沒有這個問題。。。
x1990877p
 楼主| 发表于 2015-10-27 18:10:10 | 显示全部楼层
陌上~烟雨遥 发表于 2015-10-27 13:13
百度輸入法沒有這個問題。。。

试试自带的输入法
x1990877p
 楼主| 发表于 2015-10-27 18:13:24 | 显示全部楼层
qiuhe 发表于 2015-10-27 11:35
我的火狐也经常会在输入汉字的时候出现崩溃(主要是在百度搜索框里输入文字是常常崩溃)。
KIS 2016.
WIN8. ...

你用系统自带输入法 还是第三方
x1990877p
 楼主| 发表于 2015-10-27 18:16:44 | 显示全部楼层
Wesly.Zhang 发表于 2015-10-27 09:17
@everyone,有以下环境的,请帮忙看看

Windows 8.1 x64

不知道ff的错误报告有用没

AdapterDeviceID: 0x68ba
AdapterDriverVersion: 15.200.1062.0
AdapterSubsysID: 00001002
AdapterVendorID: 0x1002
Add-ons: support%40lastpass.com:3.2.21,firegestures%40xuldev.org:1.10.2,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:41.0.2,light_plugin_D772DC8D6FAF43A29B25C4EBAA5AD1DE%40kaspersky.com:4.6.2.21
AsyncPluginInit: 0
AvailablePageFile: 2702352384
AvailablePhysicalMemory: 2636189696
AvailableVirtualMemory: 3487076352
BIOS_Manufacturer: American Megatrends Inc.
BlockedDllList:
BreakpadReserveAddress: 235864064
BreakpadReserveSize: 67108864
BuildID: 20151014143721
CrashTime: 1445940822
EMCheckCompatibility: true
EventLoopNestingLevel: 1
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1445769928
Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x68ba, AdapterSubsysID: 00001002, AdapterDriverVersion: 15.200.1062.0
D2D- D2D1.1- D2D1.1+ D2D+ DWrite- DWrite+ D3D11 Layers- D3D11 Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 72316
StartupTime: 1445940498
SystemMemoryUsePercentage: 38
TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20151014143721","version":"41.0.2","vendor":"Mozilla","platformVersion":"41.0.2","xpcomAbi":"x86-msvc","hotfixVersion":"20150311.01"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":4095,"isWow64":true,"cpu":{"count":4,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1"]},"os":{"name":"Windows_NT","version":"6.3","servicePackMajor":0,"servicePackMinor":0,"installYear":2014,"locale":"zh-CN"},"hdd":{"profile":{"model":"WDC WD5000AAKS-22V1A0","revision":"05.01D05"},"binary":{"model":"WDC WD5000AAKS-22V1A0","revision":"05.01D05"},"system":{"model":"WDC WD5000AAKS-22V1A0","revision":"05.01D05"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"AMD Radeon HD 6700 Series","vendorID":"0x1002","deviceID":"0x68ba","subsysID":"00001002","RAM":1024,"driver":"aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64","driverVersion":"15.200.1062.0","driverDate":"7-15-2015","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":60,"pseudoDisplay":false}]}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"zh-CN","update":{"channel":"release","enabled":true,"autoDownload":false},"userPrefs":{"app.update.auto":false,"browser.cache.disk.capacity":286720,"browser.newtabpage.enabled":false,"browser.newtabpage.enhanced":false,"browser.startup.homepage":"<user-set>","privacy.donottrackheader.enabled":true},"defaultSearchEngine":"baidu","defaultSearchEngineData":{"name":"百度","loadPath":"jar:[app]/omni.ja!browser/baidu.xml","submissionURL":"http://www.baidu.com/baidu?wd=&tn=monline_dg"}},"profile":{"creationDate":16500},"addons":{"activeAddons":{"support@lastpass.com":{"blocklisted":false,"description":"Last Password you will ever need","name":"LastPass","userDisabled":false,"appDisabled":false,"version":"3.2.21","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16586,"updateDay":16704,"signedState":2},"firegestures@xuldev.org":{"blocklisted":false,"description":"用鼠标手势执行命令.","name":"FireGestures","userDisabled":false,"appDisabled":false,"version":"1.10.2","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16500,"updateDay":16707,"signedState":2},"light_plugin_D772DC8D6FAF43A29B25C4EBAA5AD1DE@kaspersky.com":{"blocklisted":false,"description":"使用卡巴斯基实验室的扩展功能对您的互联网的保护。","name":"卡巴斯基保护","userDisabled":false,"appDisabled":false,"version":"4.6.2.21","scope":8,"type":"extension","foreignInstall":true,"hasBinaryComponents":false,"installDay":16733,"updateDay":16733,"signedState":0}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"默认主题。","name":"默认","userDisabled":false,"appDisabled":false,"version":"41.0.2","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16500,"updateDay":16733},"activePlugins":[{"name":"Tencent SSO Platform","version":"1.0.1.16","description":"QQ QuickLogin Helper","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/nptxsso"],"updateDay":16657},{"name":"Tencent QQ","version":"6.0.1.1","description":"Tencent QQ CPHelper plugin for Chrome","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/qscall-plugin"],"updateDay":16677},{"name":"Microsoft Office 2013","version":"15.0.4514.1000","description":"The plugin allows you to have a better experience with Microsoft SharePoint","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-sharepoint","application/x-sharepoint-uc"],"updateDay":16091},{"name":"Microsoft Office 2013","version":"15.0.4703.1000","description":"The plugin allows you to have a better experience with Microsoft Lync","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/vnd.microsoft.communicator.ocsmeeting"],"updateDay":16707},{"name":"Shockwave Flash","version":"19.0.0.226","description":"Shockwave Flash 19.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16733}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.4","userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":"13","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}}
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 4763930624
TotalPhysicalMemory: 4294168576
TotalVirtualMemory: 4294836224
URL: https://www.baidu.com/
Vendor: Mozilla
Version: 41.0.2
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 服务提供商 : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP 服务提供商 : 2 : 1 :  
RSVP UDPv6 服务提供商 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP 服务提供商 : 2 : 2 :
useragent_locale: zh-CN

此报告同时包含了应用程序崩溃时状态的技术信息。

Wesly.Zhang
发表于 2015-10-27 20:58:27 | 显示全部楼层
x1990877p 发表于 2015-10-27 18:16
不知道ff的错误报告有用没

AdapterDeviceID: 0x68ba

Hello,

这个信息无用处。我尝试在 Windows 7 SP1 x64 系统内进行重现看看,如果能够重现的,那么我虚拟机就不安装 Windows 8.1 x64了。
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