MR1卡死机的来说说电脑的硬件软件环境吧

1073328164

WIN7 64位，有迅雷和旋风存在，旋风会卡死，但是关机正常不会卡住，除旋风外也没有其他程序出现此情况，配置是I7 4790K，GTX970，16G内存，850EVO 120G固态

xh3c7b

这得能解决的问题才行哪，
附上AIDA64硬件报告， Report.zip (2.03 KB, 下载次数: 73)

2016-2-6 03:27 上传

点击文件名下载附件

值得留意的是卡关机时出现了：
“Storage Service 服务在接收到预关闭控制后未正确关闭。”。
还有
Windows 检测到注册表文件仍在由其他应用程序或服务使用。将立即卸载此文件。包含注册表文件的应用程序或服务以后可能无法正确运行。无需执行任何用户操作。
详细信息 -
33 user registry handles leaked from \Registry\User\S-1-5-21-1865360927-1851052546-2818020439-1000:
Process 2684 (\Device\HarddiskVolume3\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 16.0.1\avp.exe) has opened key \REGISTRY\USER\S-1-5-21-1865360927-1851052546-2818020439-1000
Process 2684 (\Device\HarddiskVolume3\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 16.0.1\avp.exe) has opened key \REGISTRY\USER\S-1-5-21-1865360927-1851052546-2818020439-1000
Process 2684 (\Device\HarddiskVolume3\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 16.0.1\avp.exe) has opened key \REGISTRY\USER\S-1-5-21-1865360927-1851052546-2818020439-1000
Process 2684 (\Device\HarddiskVolume3\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 16.0.1\avp.exe) has opened key \REGISTRY\USER\S-1-5-21-1865360927-1851052546-2818020439-1000
Process 1116 (\Device\HarddiskVolume3\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-1865360927-1851052546-2818020439-1000
Process 1116 (\Device\HarddiskVolume3\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-1865360927-1851052546-2818020439-1000
Process 2604 (\Device\HarddiskVolume3\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-1865360927-1851052546-2818020439-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings
Process 1468 (\Device\HarddiskVolume3\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-1865360927-1851052546-2818020439-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings
Process 2344 (\Device\HarddiskVolume3\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-1865360927-1851052546-2818020439-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings
Process 2684 (\Device\HarddiskVolume3\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 16.0.1\avp.exe) has opened key \REGISTRY\USER\S-1-5-21-1865360927-1851052546-2818020439-1000\SOFTWARE\Microsoft\SystemCertificates\TrustedPeople
Process 1116 (\Device\HarddiskVolume3\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-1865360927-1851052546-2818020439-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections
Process 1152 (\Device\HarddiskVolume3\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-1865360927-1851052546-2818020439-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
Process 1116 (\Device\HarddiskVolume3\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-1865360927-1851052546-2818020439-1000\SOFTWARE\Microsoft\RAS AutoDial
Process 2684 (\Device\HarddiskVolume3\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 16.0.1\avp.exe) has opened key \REGISTRY\USER\S-1-5-21-1865360927-1851052546-2818020439-1000\SOFTWARE\Microsoft\SystemCertificates\MY
Process 2604 (\Device\HarddiskVolume3\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-1865360927-1851052546-2818020439-1000\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl
Process 1468 (\Device\HarddiskVolume3\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-1865360927-1851052546-2818020439-1000\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl
Process 2344 (\Device\HarddiskVolume3\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-1865360927-1851052546-2818020439-1000\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl
Process 2684 (\Device\HarddiskVolume3\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 16.0.1\avp.exe) has opened key \REGISTRY\USER\S-1-5-21-1865360927-1851052546-2818020439-1000\SOFTWARE\Microsoft\SystemCertificates\trust
Process 2684 (\Device\HarddiskVolume3\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 16.0.1\avp.exe) has opened key \REGISTRY\USER\S-1-5-21-1865360927-1851052546-2818020439-1000\SOFTWARE\Microsoft\SystemCertificates\CA
Process 2684 (\Device\HarddiskVolume3\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 16.0.1\avp.exe) has opened key \REGISTRY\USER\S-1-5-21-1865360927-1851052546-2818020439-1000\SOFTWARE\Microsoft\SystemCertificates\Root
Process 2604 (\Device\HarddiskVolume3\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-1865360927-1851052546-2818020439-1000\SOFTWARE\Microsoft\Internet Explorer\Main
Process 1468 (\Device\HarddiskVolume3\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-1865360927-1851052546-2818020439-1000\SOFTWARE\Microsoft\Internet Explorer\Main
Process 2344 (\Device\HarddiskVolume3\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-1865360927-1851052546-2818020439-1000\SOFTWARE\Microsoft\Internet Explorer\Main
Process 688 (\Device\HarddiskVolume3\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-1865360927-1851052546-2818020439-1000\System\GameConfigStore\Children
Process 1468 (\Device\HarddiskVolume3\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-1865360927-1851052546-2818020439-1000\SOFTWARE\Policies\Microsoft\Windows\CurrentVersion\Internet Settings
Process 2344 (\Device\HarddiskVolume3\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-1865360927-1851052546-2818020439-1000\SOFTWARE\Policies\Microsoft\Windows\CurrentVersion\Internet Settings
Process 2604 (\Device\HarddiskVolume3\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-1865360927-1851052546-2818020439-1000\SOFTWARE\Policies\Microsoft\Windows\CurrentVersion\Internet Settings
Process 2684 (\Device\HarddiskVolume3\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 16.0.1\avp.exe) has opened key \REGISTRY\USER\S-1-5-21-1865360927-1851052546-2818020439-1000\SOFTWARE\Microsoft\SystemCertificates\SmartCardRoot
Process 2684 (\Device\HarddiskVolume3\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 16.0.1\avp.exe) has opened key \REGISTRY\USER\S-1-5-21-1865360927-1851052546-2818020439-1000\SOFTWARE\Microsoft\SystemCertificates\Disallowed
Process 1152 (\Device\HarddiskVolume3\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-1865360927-1851052546-2818020439-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\CLSID\{20D04FE0-3AEA-1069-A2D8-08002B30309D}
Process 1152 (\Device\HarddiskVolume3\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-1865360927-1851052546-2818020439-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\CLSID\{20D04FE0-3AEA-1069-A2D8-08002B30309D}
Process 688 (\Device\HarddiskVolume3\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-1865360927-1851052546-2818020439-1000\System\GameConfigStore
Process 688 (\Device\HarddiskVolume3\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-1865360927-1851052546-2818020439-1000\System\GameConfigStore\Parents

闪电战

确实和Realtek声卡驱动存在兼容问题的嫌疑直线上升
主贴的电脑，把声卡驱动卸载后，现在重启正常了

pal家族

闪电战 发表于 2016-2-6 13:00
确实和Realtek声卡驱动存在兼容问题的嫌疑直线上升
主贴的电脑，把声卡驱动卸载后，现在重启正常了

@Wesly.Zhang

Wesly.Zhang

闪电战 发表于 2016-2-6 13:00
确实和Realtek声卡驱动存在兼容问题的嫌疑直线上升
主贴的电脑，把声卡驱动卸载后，现在重启正常了

Hello，

卡巴斯基实验室分析这类问题需要以下信息：

1，尝试获取完整内存转储文件，死机的情况下，可能需要手动进行自愿蓝屏的方法使系统生成完整内存转储，关于如何获取系统完全内存转储文件：http://bbs.kaspersky.com.cn/foru ... read&tid=666073，根据该帖内的6-9楼的方法，结合自己操作系统以及内存大小，合理进行设置并在问题发生时操作以自愿蓝屏的方法获取完整内存转储文件。
2，在获取完整内存转储后创建 Getsysteminfo 6.0 报告：http://bbs.kaspersky.com.cn/foru ... ead&tid=1246882。
3，将两个文件以及该问题你认为可能发生的原因通过 我的卡巴斯基账号 反馈给 KL Support。

PS. 完整内存转储请使用 7 zip以最大压缩格式进行压缩打包。

zy373779171

吓得我都不敢试了

闪电战

Wesly.Zhang 发表于 2016-2-6 13:37
Hello，

卡巴斯基实验室分析这类问题需要以下信息：

问题是关机的时候如何获取这些信息
又不是蓝屏，只是卡在“正在重启”那个界面，或者之后，屏幕就黑了只剩鼠标指针

霜降

哈，我的硬盘有坏道，所以卡卡的

Wesly.Zhang

闪电战 发表于 2016-2-6 19:09
问题是关机的时候如何获取这些信息
又不是蓝屏，只是卡在“正在重启”那个界面，或者之后，屏幕就黑了只 ...

Hello，

自愿蓝屏是通过快捷键方式触发的，右边的 Ctrl 按键+ Scroll lock 按键按两次。

要完成这个操作，需要在系统注册表内添加有关注册表项目，具体方法我在帖子里面都有讲到。

neil_aug

wwaanng 发表于 2016-2-5 21:59
装了这个后再装这个ACDSee Ultimate 9就卡sila

那是acdsee Ultimate自己的问题。