蓝屏求助：win32k.sys，ntkrnlmp.exe

雾以泪聚.

这几天疯狂蓝屏两天大概有十七八次的样子

而且大多找不到dmp文件，只有最近的一次找到了minidump，打开这个minidump的时候windbg提示发现memory.dmp问我是否打开，我选是结果来了个打开失败，再找又找不到了


这个是windbg的：

1. 
   
2. Microsoft (R) Windows Debugger Version 10.0.17674.1000 AMD64
   
3. Copyright (c) Microsoft Corporation. All rights reserved.
   
4. 
   
5. 
   
6. Loading Dump File [C:\Windows\Minidump\061418-18390-01.dmp]
   
7. Mini Kernel Dump File: Only registers and stack trace are available
   
8. 
   
9. Symbol search path is: srv*
   
10. Executable search path is:
    
11. Windows 10 Kernel Version 17134 MP (4 procs) Free x64
    
12. Product: WinNt, suite: TerminalServer SingleUserTS Personal
    
13. Built by: 17134.1.amd64fre.rs4_release.180410-1804
    
14. Machine Name:
    
15. Kernel base = 0xfffff800`3ac09000 PsLoadedModuleList = 0xfffff800`3afc62f0
    
16. Debug session time: Thu Jun 14 18:47:05.194 2018 (UTC + 8:00)
    
17. System Uptime: 0 days 0:07:01.168
    
18. Loading Kernel Symbols
    
19. .
    
20. 
    
21. Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
    
22. Run !sym noisy before .reload to track down problems loading symbols.
    
23. 
    
24. ..............................................................
    
25. ................................................................
    
26. ................................................................
    
27. ...............
    
28. Loading User Symbols
    
29. Loading unloaded module list
    
30. ...........
    
31. *******************************************************************************
    
32. *                                                                             *
    
33. *                        Bugcheck Analysis                                    *
    
34. *                                                                             *
    
35. *******************************************************************************
    
36. 
    
37. Use !analyze -v to get detailed debugging information.
    
38. 
    
39. BugCheck 3B, {c0000006, fffff8003b0dc292, fffff20e03d86c90, 0}
    
40. 
    
41. *** WARNING: Unable to verify timestamp for win32k.sys
    
42. *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    
43. Probably caused by : ntkrnlmp.exe ( nt!HvpGetCellPaged+a2 )
    
44. 
    
45. Followup:     MachineOwner
    
46. ---------
    
47. 
    
48. nt!KeBugCheckEx:
    
49. fffff800`3ada0680 48894c2408      mov     qword ptr [rsp+8],rcx ss:0018:fffff20e`03d863c0=000000000000003b
    
50. 
    
51. 2: kd>  !analyze -v
    
52. *******************************************************************************
    
53. *                                                                             *
    
54. *                        Bugcheck Analysis                                    *
    
55. *                                                                             *
    
56. *******************************************************************************
    
57. 
    
58. SYSTEM_SERVICE_EXCEPTION (3b)
    
59. An exception happened while executing a system service routine.
    
60. Arguments:
    
61. Arg1: 00000000c0000006, Exception code that caused the bugcheck
    
62. Arg2: fffff8003b0dc292, Address of the instruction which caused the bugcheck
    
63. Arg3: fffff20e03d86c90, Address of the context record for the exception that caused the bugcheck
    
64. Arg4: 0000000000000000, zero.
    
65. 
    
66. Debugging Details:
    
67. ------------------
    
68. 
    
69. 
    
70. KEY_VALUES_STRING: 1
    
71. 
    
72. 
    
73. STACKHASH_ANALYSIS: 1
    
74. 
    
75. TIMELINE_ANALYSIS: 1
    
76. 
    
77. 
    
78. DUMP_CLASS: 1
    
79. 
    
80. DUMP_QUALIFIER: 400
    
81. 
    
82. BUILD_VERSION_STRING:  17134.1.amd64fre.rs4_release.180410-1804
    
83. 
    
84. SYSTEM_MANUFACTURER:  Dell Inc.
    
85. 
    
86. SYSTEM_PRODUCT_NAME:  Inspiron 7560
    
87. 
    
88. SYSTEM_SKU:  0782
    
89. 
    
90. BIOS_VENDOR:  Dell Inc.
    
91. 
    
92. BIOS_VERSION:  1.5.4
    
93. 
    
94. BIOS_DATE:  01/31/2018
    
95. 
    
96. BASEBOARD_MANUFACTURER:  Dell Inc.
    
97. 
    
98. BASEBOARD_PRODUCT:  036R0F
    
99. 
    
100. BASEBOARD_VERSION:  A00
     
101. 
     
102. DUMP_TYPE:  2
     
103. 
     
104. BUGCHECK_P1: c0000006
     
105. 
     
106. BUGCHECK_P2: fffff8003b0dc292
     
107. 
     
108. BUGCHECK_P3: fffff20e03d86c90
     
109. 
     
110. BUGCHECK_P4: 0
     
111. 
     
112. EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - <Unable to get error code text>
     
113. 
     
114. FAULTING_IP:
     
115. nt!HvpGetCellPaged+a2
     
116. fffff800`3b0dc292 418b02          mov     eax,dword ptr [r10]
     
117. 
     
118. CONTEXT:  fffff20e03d86c90 -- (.cxr 0xfffff20e03d86c90)
     
119. rax=0000000000000000 rbx=fffff20e03d876d8 rcx=0000000000000007
     
120. rdx=00000000030b9020 rsi=ffffb00b82e4be48 rdi=ffffb00b839f5000
     
121. rip=fffff8003b0dc292 rsp=fffff20e03d87688 rbp=fffff20e03d87751
     
122. r8=000000000000001c  r9=ffffc4898455f080 r10=00000000030da020
     
123. r11=0000000000000020 r12=0000000000000000 r13=0000000000000000
     
124. r14=00000000030b9020 r15=0000000000000000
     
125. iopl=0         nv up ei pl nz na pe nc
     
126. cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
     
127. nt!HvpGetCellPaged+0xa2:
     
128. fffff800`3b0dc292 418b02          mov     eax,dword ptr [r10] ds:002b:00000000`030da020=????????
     
129. Resetting default scope
     
130. 
     
131. CPU_COUNT: 4
     
132. 
     
133. CPU_MHZ: a98
     
134. 
     
135. CPU_VENDOR:  GenuineIntel
     
136. 
     
137. CPU_FAMILY: 6
     
138. 
     
139. CPU_MODEL: 8e
     
140. 
     
141. CPU_STEPPING: 9
     
142. 
     
143. CPU_MICROCODE: 6,8e,9,0 (F,M,S,R)  SIG: 84'00000000 (cache) 84'00000000 (init)
     
144. 
     
145. BLACKBOXBSD: 1 (!blackboxbsd)
     
146. 
     
147. 
     
148. BLACKBOXPNP: 1 (!blackboxpnp)
     
149. 
     
150. 
     
151. CUSTOMER_CRASH_COUNT:  1
     
152. 
     
153. DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
     
154. 
     
155. BUGCHECK_STR:  0x3B
     
156. 
     
157. PROCESS_NAME:  Registry
     
158. 
     
159. CURRENT_IRQL:  0
     
160. 
     
161. ANALYSIS_SESSION_HOST:  NORTHWORD-DELL
     
162. 
     
163. ANALYSIS_SESSION_TIME:  06-14-2018 22:32:45.0949
     
164. 
     
165. ANALYSIS_VERSION: 10.0.17674.1000 amd64fre
     
166. 
     
167. LAST_CONTROL_TRANSFER:  from fffff8003b0d6350 to fffff8003b0dc292
     
168. 
     
169. STACK_TEXT:  
     
170. fffff20e`03d87688 fffff800`3b0d6350 : ffffb00b`839f5000 00000000`00000000 00000000`00000358 00000000`00000000 : nt!HvpGetCellPaged+0xa2
     
171. fffff20e`03d87690 fffff800`3b0d5efa : 00000000`00000005 fffff20e`03d87880 00000000`00000001 00000000`00000000 : nt!CmEnumerateKey+0x1c0
     
172. fffff20e`03d877a0 fffff800`3adb3223 : ffffb00b`858b59d0 fffff800`3b0e599d 00000000`00000000 00000000`00000000 : nt!NtEnumerateKey+0x2ea
     
173. fffff20e`03d87990 00007ff8`968ea5d4 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
     
174. 0000003c`63dfed38 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ff8`968ea5d4
     
175. 
     
176. 
     
177. THREAD_SHA1_HASH_MOD_FUNC:  e9711201a136cc12bc8c3d158cdcfbec0855aeb1
     
178. 
     
179. THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  941e50129cefbc90d68ac27c0ee3cad5dc2e13f6
     
180. 
     
181. THREAD_SHA1_HASH_MOD:  d084f7dfa548ce4e51810e4fd5914176ebc66791
     
182. 
     
183. FOLLOWUP_IP:
     
184. nt!HvpGetCellPaged+a2
     
185. fffff800`3b0dc292 418b02          mov     eax,dword ptr [r10]
     
186. 
     
187. FAULT_INSTR_CODE:  41028b41
     
188. 
     
189. SYMBOL_STACK_INDEX:  0
     
190. 
     
191. SYMBOL_NAME:  nt!HvpGetCellPaged+a2
     
192. 
     
193. FOLLOWUP_NAME:  MachineOwner
     
194. 
     
195. MODULE_NAME: nt
     
196. 
     
197. IMAGE_NAME:  ntkrnlmp.exe
     
198. 
     
199. DEBUG_FLR_IMAGE_TIMESTAMP:  5b015ac2
     
200. 
     
201. IMAGE_VERSION:  10.0.17134.81
     
202. 
     
203. STACK_COMMAND:  .cxr 0xfffff20e03d86c90 ; kb
     
204. 
     
205. BUCKET_ID_FUNC_OFFSET:  a2
     
206. 
     
207. FAILURE_BUCKET_ID:  0x3B_nt!HvpGetCellPaged
     
208. 
     
209. BUCKET_ID:  0x3B_nt!HvpGetCellPaged
     
210. 
     
211. PRIMARY_PROBLEM_CLASS:  0x3B_nt!HvpGetCellPaged
     
212. 
     
213. TARGET_TIME:  2018-06-14T10:47:05.000Z
     
214. 
     
215. OSBUILD:  17134
     
216. 
     
217. OSSERVICEPACK:  81
     
218. 
     
219. SERVICEPACK_NUMBER: 0
     
220. 
     
221. OS_REVISION: 0
     
222. 
     
223. SUITE_MASK:  784
     
224. 
     
225. PRODUCT_TYPE:  1
     
226. 
     
227. OSPLATFORM_TYPE:  x64
     
228. 
     
229. OSNAME:  Windows 10
     
230. 
     
231. OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS Personal
     
232. 
     
233. OS_LOCALE:  
     
234. 
     
235. USER_LCID:  0
     
236. 
     
237. OSBUILD_TIMESTAMP:  2018-05-20 19:23:46
     
238. 
     
239. BUILDDATESTAMP_STR:  180410-1804
     
240. 
     
241. BUILDLAB_STR:  rs4_release
     
242. 
     
243. BUILDOSVER_STR:  10.0.17134.1.amd64fre.rs4_release.180410-1804
     
244. 
     
245. ANALYSIS_SESSION_ELAPSED_TIME:  528b
     
246. 
     
247. ANALYSIS_SOURCE:  KM
     
248. 
     
249. FAILURE_ID_HASH_STRING:  km:0x3b_nt!hvpgetcellpaged
     
250. 
     
251. FAILURE_ID_HASH:  {3f4270b8-7b0a-894a-9742-49f2b066180b}
     
252. 
     
253. Followup:     MachineOwner
     
254. ---------
     
255. 
     
256. 
     
257. 
     
258. 2: kd> !process
     
259. PROCESS ffffc4897d2d5040
     
260.     SessionId: none  Cid: 0060    Peb: 00000000  ParentCid: 0004
     
261.     DirBase: 78c30002  ObjectTable: ffffb00b82828280  HandleCount: <Data Not Accessible>
     
262.     Image: Registry
     
263.     VadRoot ffffc48982ea7d00 Vads 83 Clone 0 Private 1014. Modified 24537. Locked 0.
     
264.     DeviceMap ffffb00b82818b00
     
265.     Token                             ffffb00b82823950
     
266.     ReadMemory error: Cannot get nt!KeMaximumIncrement value.
     
267. fffff78000000000: Unable to get shared data
     
268.     ElapsedTime                       00:00:00.000
     
269.     UserTime                          00:00:00.000
     
270.     KernelTime                        00:00:00.000
     
271.     QuotaPoolUsage[PagedPool]         267232
     
272.     QuotaPoolUsage[NonPagedPool]      11288
     
273.     Working Set Sizes (now,min,max)  (6074, 50, 345) (24296KB, 200KB, 1380KB)
     
274.     PeakWorkingSetSize                24606
     
275.     VirtualSize                       128 Mb
     
276.     PeakVirtualSize                   135 Mb
     
277.     PageFaultCount                    45674
     
278.     MemoryPriority                    BACKGROUND
     
279.     BasePriority                      8
     
280.     CommitCharge                      1029
     
281. 
     
282.         *** Error in reading nt!_ETHREAD [url=home.php?mod=space&uid=340]@[/url] ffffc4897d30c040

复制代码

我百度了win32k.sys和ntkrnlmp.exe，都是些我不敢动的东西，想知道有没有不重装系统可以解决以后可能的蓝屏
还看到了这个www.cnblogs.com/ae6623/p/5029628.html  我感觉我温度不是很高的样子，就用用word上上网的也不耗资源

这个是dmp文件和dbg出来的文件


求大神告诉一下该怎么解决