fs服务支持也太死板了……

显示全部楼层 · 发表于 2008-3-11 22:40:09

最新的病毒库
双击那些电子书还是报毒……

误报没更新还是fs只是简单的把你上报的那本加入白名单了？

显示全部楼层 · 发表于 2008-3-11 23:26:40

还没有更新吧，沙盘的误报更新都是比较慢的，我这边系统控制最后更新还是3/5的呢

显示全部楼层 · 发表于 2008-3-12 11:11:44

原帖由 gongfu 于 2008-3-11 22:40 发表
最新的病毒库
双击那些电子书还是报毒……
误报没更新还是fs只是简单的把你上报的那本加入白名单了？

对沙盘更新是很慢的

显示全部楼层 · 发表于 2008-3-16 17:44:29

看来fs服务态度还挺认真
今天突然发了封邮件，让去填调查问卷
虽然系统控制更新到12号误报还没解决还是赞一个哈哈
下面是邮件内容：
Dear customer,

You have been recently in contact with F-Secure Technical Support Team. It is our goal to provide excellent customer support to all our customers. In order for us to continue delivering such support, we are sending you a survey of the quality of service you have received from our Technical Support Team.

We would appreciate it if you would give us your feedback so that we may continue to improve our support services.

Created: 7.3.2008 17:52:39
Subject: False positive!

Please give your feedback at:

http://cgi.f-secure.com/cgi-bin/ ... 21391735&email=×××××@163.com

Best regards,

F-Secure Customer Support Team

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