咖啡很有自信啊

Shake2333

7:48 PM  Connecting...

7:48 PM  Connected. A support representative will be with you shortly.

7:48 PM  Support session established with Phoenix Antony Alex.

7:48 PM

Simon Wu:

Hello

7:48 PM

Phoenix Antony Alex:

Thank you ​for contacting McAfee ​Support. My name is Phoenix and I'll be assisting you ​today.

7:49 PM

Simon Wu:

I have a false alarm

7:49 PM

Phoenix Antony Alex:

I do understand your concern, I apologize for the inconvenience caused. Don't worry, I will do my best to help you with this issue.

7:49 PM

Phoenix Antony Alex:

Could you please elaborate the issue?

7:50 PM

Simon Wu:

It is a clean file,but my McAfee AntiVirus said it is a virus

7:51 PM

Phoenix Antony Alex:

Hello Simon Wu, In case the chat gets disconnected, I will call you back immediately on 17349903327 from our toll free number 1-866-622-3911. If I am unable to reach you, please connect with us by logging on to service.mcafee.com, using the Service Request Number 1-76261051

7:51 PM

Phoenix Antony Alex:

May I know the country you are contacting from?

7:51 PM

Simon Wu:

China

7:52 PM

Phoenix Antony Alex:

As I understand you are having a confident file and McAfee is alerting that it has a virus. Am I right?

7:53 PM

Simon Wu:

Yes,you are right.

7:53 PM

Phoenix Antony Alex:

Could you please provide me the file name?

7:53 PM

Simon Wu:

杀毒软件真实查杀结果统计工具 3.0 by hez2010.exe

7:54 PM

Phoenix Antony Alex:

May I know whether McAfee quarantined it ?

7:55 PM

Simon Wu:

Yes,McAfee quarantined it

7:55 PM

Phoenix Antony Alex:

So you want to exclude it from McAfee scan. Am I right?

7:55 PM

Simon Wu:

Yes

7:56 PM

Phoenix Antony Alex:

May I know whether you are confident about that files?

7:57 PM

Simon Wu:

Yes.I am sure it is a clean file

7:58 PM

Simon Wu:

And I also want McAfee to dismiss the false alarm

7:58 PM

Phoenix Antony Alex:

I request you to please delete the file from Quarantine list and then open RTS in McAfee. In that you will be able to see an option called " exclude file " Please click on it and add this file to it.

7:59 PM

Phoenix Antony Alex:

It is not a false message, McAfee might have found any suspicious files in that file.

8:01 PM

Simon Wu:

Alright,thanks for your help.

8:01 PM

Phoenix Antony Alex:

Its my pleasure helping you. You are always welcome.

8:01 PM

Phoenix Antony Alex:

Is there anything else where I could help you out with regards to McAfee?

8:01 PM

Simon Wu:

No,thanks

anthonyqian

笑死，这个统计器我也在用，以前用咖啡的时候也报毒，然后我用邮箱上报压根不理我

流风细雨

我没错，是你的问题

ZMLoveLH

一大堆英文，到底说的什么事，我是个菜鸟啊