请问小红伞升级时老是出现“An internal error has appeared”是怎么回事？

qiusunny

和楼主一样的问题

大头

原帖由 cd1711 于 2008-11-25 09:16 发表
还是把日志贴出来,大家帮你分析

25.11.2008 16:24:29 - Installation Directory: C:\Program Files\Avira\AntiVir PersonalEdition Premium\
25.11.2008 16:24:29 - Backup Directory: C:\Documents and Settings\All Users\Application Data\Avira\AntiVir PersonalEdition Premium\BACKUP\
25.11.2008 16:24:29 - Temp Directory: C:\Documents and Settings\All Users\Application Data\Avira\AntiVir PersonalEdition Premium\TEMP\AVUPDATE_492bb63d\
25.11.2008 16:24:30 - Launching GUI... display mode: 0
25.11.2008 16:24:30 - selftest successful: C:\Program Files\Avira\AntiVir PersonalEdition Premium\updlib.dll
25.11.2008 16:24:30 - selftest successful: C:\Program Files\Avira\AntiVir PersonalEdition Premium\updlibrc.dll
25.11.2008 16:24:29 - Installation Directory: C:\Program Files\Avira\AntiVir PersonalEdition Premium\
25.11.2008 16:24:29 - Backup Directory: C:\Documents and Settings\All Users\Application Data\Avira\AntiVir PersonalEdition Premium\BACKUP\
25.11.2008 16:24:29 - Temp Directory: C:\Documents and Settings\All Users\Application Data\Avira\AntiVir PersonalEdition Premium\TEMP\AVUPDATE_492bb63d\
25.11.2008 16:24:30 - Launching GUI... display mode: 0
25.11.2008 16:24:30 - selftest successful: C:\Program Files\Avira\AntiVir PersonalEdition Premium\updlib.dll
25.11.2008 16:24:30 - selftest successful: C:\Program Files\Avira\AntiVir PersonalEdition Premium\updlibrc.dll
25.11.2008 16:24:32 - Keyfile: OK [FULL Mode]
25.11.2008 16:24:32 - Avira AntiVir Premium
25.11.2008 16:24:34 - Copy file C:\Documents and Settings\All Users\Application Data\Avira\AntiVir PersonalEdition Premium\TEMP\AVUPDATE_492bb63d\idx/master.idx to C:\Documents and Settings\All Users\Application Data\Avira\AntiVir PersonalEdition Premium\IDX\master.idx
25.11.2008 16:24:34 - Master IDX file has changed
25.11.2008 16:24:34 - Downloading the product.info file from http://dl3.antivir-pe.de/upd/idx/vdf.info.gz
25.11.2008 16:24:40 - Downloading the product.info file from http://dl3.antivir-pe.de/upd/idx/specvir-nt.info.gz
25.11.2008 16:24:40 - Downloading the product.info file from http://dl3.antivir-pe.de/upd/idx/ave2.info.gz
25.11.2008 16:24:41 - Downloading the product.info file from http://dl3.antivir-pe.de/upd/idx/webcat.info.gz
25.11.2008 16:24:42 - Downloading the product.info file from http://dl3.antivir-pe.de/upd/idx/info-wks-prem-nt-en.info.gz
25.11.2008 16:24:42 - Module: SELFUPDATE Source: winwks\en\ Destination: C:\Program Files\Avira\AntiVir PersonalEdition Premium\ Files: 15
25.11.2008 16:24:43 - Module: MAIN Source: winwks\en\ Destination: C:\Program Files\Avira\AntiVir PersonalEdition Premium\ Files: 105
25.11.2008 16:24:44 - Module: COMMAPPDATA_AV Source: winwks\en\ Destination: C:\Documents and Settings\All Users\Application Data\Avira\AntiVir PersonalEdition Premium\ Files: 1
25.11.2008 16:24:44 - Module: COMMAPP Source: winwks\en\ Destination: C:\Documents and Settings\All Users\Application Data\Avira\AntiVir PersonalEdition Premium\JOBS\ Files: 4
25.11.2008 16:24:44 - Module: COMMAPDATA_AV_PROFILES Source: winwks\en\ Destination: C:\Documents and Settings\All Users\Application Data\Avira\AntiVir PersonalEdition Premium\PROFILES\ Files: 2
25.11.2008 16:24:44 - Module: TEXT Source: winwks\en\ Destination: C:\Program Files\Avira\AntiVir PersonalEdition Premium\ Files: 3
25.11.2008 16:24:44 - Module: VDF Source: vdf\ Destination: C:\Program Files\Avira\AntiVir PersonalEdition Premium\ Files: 4
25.11.2008 16:24:44 - C:\Program Files\Avira\AntiVir PersonalEdition Premium\antivir2.vdf 7.1.0.89 < 7.1.0.124
25.11.2008 16:24:44 - C:\Program Files\Avira\AntiVir PersonalEdition Premium\antivir3.vdf 7.1.0.110 < 7.1.0.131
25.11.2008 16:24:44 - Module: AVREP_NT Source: engine\nt\ Destination: C:\Program Files\Avira\AntiVir PersonalEdition Premium\ Files: 1
25.11.2008 16:24:44 - Module: AVE2 Source: ave2\ Destination: C:\Program Files\Avira\AntiVir PersonalEdition Premium\ Files: 14
25.11.2008 16:24:44 - C:\Program Files\Avira\AntiVir PersonalEdition Premium\aecore.dll 8.1.5.0 < 8.1.5.1
25.11.2008 16:24:44 - C:\Program Files\Avira\AntiVir PersonalEdition Premium\aegen.dll 8.1.1.4 < 8.1.1.5
25.11.2008 16:24:44 - C:\Program Files\Avira\AntiVir PersonalEdition Premium\aeset.dat 8.2.0.34 < 8.2.0.35
25.11.2008 16:24:44 - Module: WEBCAT Source: webcat\ Destination: C:\Program Files\Avira\AntiVir PersonalEdition Premium\ Files: 1
25.11.2008 16:24:44 - webcat.dat 1d90eaca8ee7f5a2f47c39bb2b5552ca != 6aef025306b40c8cadaffa54c5e3894f
25.11.2008 16:24:44 - Module: DRV Source: winwks\en\ Destination: C:\WINDOWS\SYSTEM32\drivers\ Files: 4
25.11.2008 16:24:44 - Module: SYS32 Source: winwks\en\ Destination: C:\WINDOWS\SYSTEM32\ Files: 1
25.11.2008 16:24:44 - Module: PRODINFO Source: winwks\en\ Destination: C:\Program Files\Avira\AntiVir PersonalEdition Premium\ Files: 1
25.11.2008 16:24:44 - prodinfo.dat aaaa757e5908e3a944a02b7cfacf4cca != 12835612c5390e80308d7e33da4c4c94
25.11.2008 16:24:44 - Minifilter is installed
25.11.2008 16:24:44 - Minifilter is possible
25.11.2008 16:24:44 - Reading registry value successful: Software\Avira\AntiVir PersonalEdition Premium | FilterType
25.11.2008 16:24:44 - Preparing to download files
25.11.2008 16:24:44 - 7 files need to be downloaded / copied from http://dl3.antivir-pe.de/upd/
25.11.2008 16:24:44 - #1: Downloading and extracting http://dl3.antivir-pe.de/upd/vdf/antivir2.vdf.gz to C:\Documents and Settings\All Users\Application Data\Avira\AntiVir PersonalEdition Premium\TEMP\AVUPDATE_492bb63d\vdf\antivir2.vdf
25.11.2008 16:24:51 - Registry entry created successfully: Software\Avira\AntiVir PersonalEdition Premium |UpdateInProgress
25.11.2008 16:24:52 - Critical error: Integrity error in file C:\Documents and Settings\All Users\Application Data\Avira\AntiVir PersonalEdition Premium\TEMP\AVUPDATE_492bb63d\vdf\antivir2.vdf.gz

大头

已经10天没更新过了....网络没问题,防火墙和EQ也关了...

大头

我把机子上所有安全软件都卸了,清理了注册表,然后重启,先装小红伞....装完还是不能升级...同样日志...~

az09xynn

http://forum.avira.com/wbb/index.php?page=Thread&postID=678745

这里说解决了，可是按照说明
http://dl.antivir.de/down/vdf/ivdf_fusebundle_nt_en.zip
这个文件又下载不了，真是郁闷，
刚想换这个玩儿的

godeye

.gz文件下载后gzip的CRC校验错误

基本可以判断是网络的问题,例如Codeen的代理最大文件只支持2M,试试关掉或换个代理

另外版本号过低也会有这问题,原因不明,用较新的离线包手动升级,再在线升级