We’ve been getting a lot of positive feedback from the community regarding Cloud Antivirus. Thanks to all for downloading, testing, and using it. Of course there are many questions that are being answered through this blog and via comments, but as not all users read through the comments, I thought I’d compile a list of the most important and most common questions as well as answers. The list is comments/questions is the following (scroll down for the answers):
- Why isn’t there a 64bit and Windows7 version?
- Will Panda Cloud Antivirus continue being FREE after the beta is over?
- Do I need to run a different antivirus at the same time as Cloud Antivirus?
- Am I still protected when I’m not connected to the Internet?
- After installing Cloud Antivirus I scanned my PC and it took a really long time. What’s up?
- Are my files being sent to the cloud for scanning?
- What exactly is sent to the cloud?
- Cloud Antivirus detected a Trojan and deleted it. How can I get it back?
- Why can’t I choose delete/block/ignore when it detects a Trojan?
- Can I run Cloud Antivirus alongside my Norton360/AVG/Etc.?
- Scan stuck at x%.
- I have 2 monitors and Cloud Antivirus always appears right in the middle of both.
- Since I installed Cloud Antivirus my system has *really* slowed down to a crawl.
- I’m having problems downloading the Cloud Antivirus installation program.
Why isn’t there a 64bit and Windows7 version?
Basically we wanted to get Cloud Antivirus out there and tested as soon as possible to validate the new philosophy and protection model. Supporting additional configurations was less of a priority than seeing if the model is truly valid or not. However we’re seeing that by popular demand this is the #1 request we’re getting so we’ll re-think our priorities and try to release these builds as soon as possible.
Will Panda Cloud Antivirus continue being FREE after the beta is over?
YES. Absolutely. 100%. Free.
Do I need to run a different antivirus at the same time as Cloud Antivirus?
No. Cloud Antivirus provides all the protection you need from viruses, malware, etc. Also it is not recommended to run 2 different AV engines at the same time as they can conflict with each other.
Am I still protected when I’m not connected to the Internet?
Yes, you do not need to be connected to the Internet all the time in order to be protected. Cloud Antivirus stores a “local cache copy” of Collective Intelligence for offline operation. As soon as you disconnect, Cloud Antivirus still works in the background, checking every file against its local cache of detections. This local cache includes, amongst other things, detection for all malware files which are currently in circulation and affecting users.
After installing Cloud Antivirus I scanned my PC and it took a really long time. What’s up?
If you run an on-demand scan of your entire system right after installing Cloud Antivirus you will experience this slowness because both the initial Background Scan and the on-demand scan are running simultaneously. Panda Cloud Antivirus runs a Background Scan after installation. During this Background Scan Cloud Antivirus does a review of the entire PC by scanning it and by filling up its goodware cache (checking known good files against the cloud) in order to optimize future scans. Simply allow Cloud Antivirus to finish its Background Scan before launching a full system scan. If you are experiencing problems after that, please export your Windows Event Log for Cloud Antivirus (My PC, Manage, Event Viewer, Nano, right-click & Save as) and send it to us at beta@pandasecurity.com.
Are my files being sent to the cloud for scanning?
No. Absolutely no files and no personal information is sent to the cloud. Also only PE files (.EXE, .COM, etc.) are checked against the cloud. Non-PE files such as pictures, documents, etc are not scanned from the cloud.
What exactly is sent to the cloud?
For any PE file that is checked against the cloud, we create multiple cryptographic hashes. Amongst them is what we call a “reverse signature” of the file. This reverse signature is able to identify multiple similar files. The response from the cloud can be “malware”, “goodware” or “unknown”. Also we send “behavioral traits” of files to be scanned heuristically remotely by the cloud. These are basically properties and characteristics of each file. In summary, no content and no personal information is ever sent to the cloud.
Cloud Antivirus detected a Trojan and deleted it. How can I get it back?
Cloud Antivirus is pre-configured to automatically delete malicious files. However suspicious files and certain types of grayware (hacking tools, potentially unwanted programs, etc.) are not deleted automatically and sent to the Recycle Bin (quarantine). To access the Recycle Bin, click on the folded bottom right corner of the Cloud Antivirus program. From there you can unblock detected files and get access to them again. Keep in mind that, once unblocked, these will not be detected again by Cloud Antivirus. However if the file that was detected is a true malicious file such as a Trojan, it will be deleted automatically and there’s no way to get it back (after all, you’re installing Cloud Antivirus to get rid of malware, right?).
Why can’t I choose delete/block/ignore when it detects a Trojan?
As an antivirus program, the main thing that users ask for from us is that we detect and get rid of malicious files without bothering them. This is exactly what Cloud Antivirus does, keeping everything as simple and straightforward as possible. This is what we’re trying to do with the new protection model of Cloud Antivirus, to manage all these decisions for end users automatically. However we are getting some feedback from advanced users to have this functionality included. We’re thinking about how to approach this but one way would be to activate an “advanced mode” and while in that mode maintain an encrypted copy of every detected file in the Recycle Bin (at least for x amount of max time) that can be recovered if needed. Comments about this approach are welcomed.
Can I run Cloud Antivirus alongside my Norton360/AVG/Etc.?
No you can’t, just as you can’t (or shouldn’t) run two or more different antivirus programs at the same time. The Cloud Antivirus installer identifies a large number of AV programs and will stop the installation if it detects one running. However there are reports of some users that have been able to install Cloud Antivirus running at the same time as lesser known AV programs such as Spyware Doctor Antivirus. In these cases you might experience slowness or slugginesh of the Operating System. To resolve this issue simply uninstall one of the two AV programs.
Scan stuck at x%.
Issue 1: This is a bug of the interface transparency effect. It’s not really a bug with the scan itself; rather it’s a bug on the interface painting actions. It occurs when, during the scan, the screensaver kicks in or the user session is closed. After coming back to the scan window, the impression is that the scan is stuck. However if you click on the scan window and drag it you can see that the scan is finished or still progressing.
Issue 2: We have had some reports of stuck scans which are not due to the interface transparency effect. If you are experiencing this problem, please export your Windows Event Log for Cloud Antivirus (My PC, Manage, Event Viewer, Nano, right-click & Save as) and send it to us at beta@pandasecurity.com.
I have 2 monitors and Cloud Antivirus always appears right in the middle of both.
Yes this is a reported and known bug. We’ll fix it as soon as possible.
Since I installed Cloud Antivirus my system has *really* slowed down to a crawl.
See the FAQ above about running Cloud Antivirus in parallel with another AV program. If this is not the case and you still experience slowness of the Operating System in general, please contact beta@pandasecurity.com and send us the details of your configuration.
I’m having problems downloading the Cloud Antivirus installation program.
Delete all temporary file from your browser and try downloading again from
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本人根据意思简单的翻译一下，实际以英文描述为准。文中红字部分为本人注释，原文中并不存在。
1.为什么没有64位版和win7版？
一开始我们想尽快验证一下这个新的保护理念和保护模式，在验证是否有效前支持更多的系统是次要的，然而我们看到这个问题是要求最多的一个问题，我们决定重新考虑一下优先顺序，尽快放出这些版本。
2.在beta测试结束后Panda Cloud Antivirus仍将免费吗？
绝对，100%，免费。
3.我需要在使用Panda Cloud Antivirus的同时使用其他安全软件吗？
不需要。Panda Cloud Antivirus提供了所有必要的保护使您远离病毒、恶意软件等。我们也不推荐2个不同的反病毒引擎的同时工作，它们相互之间可能会有冲突。
4.当我没有连接网络时我仍然受到保护吗？
是的，您不必实时连接到互联网以获得保护。Panda Cloud Antivirus储存着的Collective Intelligence的“本地缓存副本”【即本地病毒库】将会用于离线操作。当您断开网络，Panda Cloud Antivirus仍然在后台工作，使用“本地缓存副本”对每个文件进行检查。“本地缓存副本”包括，除了其它的，还有目前正在流行而且影响到了用户的恶意软件。（最后这句说的很含糊，原文是This local cache includes, amongst other things, detection for all malware files which are currently in circulation and affecting users.）
不过可以确定的一点是，Panda Cloud Antivirus的本地病毒库与Panda Internet Security 09中的本地病毒库不同。前者是CI(Collective Intelligence)的一部分本地缓存
5.当我安装完Panda Cloud Antivirus后，我全盘扫描我的电脑，扫描花了相当长的时间，这是怎么回事？
如果在你安装完Panda Cloud Antivirus后立即对你的整个系统运行按需扫描[on-demand scan],你将会遇到扫描缓慢的问题,因为初始后台扫描[initial Background Scan]和按需扫描[on-demand scan]正在同时运行。Panda Cloud Antivirus在安装完成后会运行后台扫描。在此期间Panda Cloud Antivirus通过扫描会对整个系统(所有文件)做一个分析，完成一个goodware列表(即通过云端检测生成一个本地白名单)来优化未来的扫描【类似于诺顿的Norton Insight】。您只需允许Panda Cloud Antivirus在完整的按需扫描[on-demand scan]前首先完成初始后台扫描[initial Background Scan]既可解决此问题。如果您在此之后仍遇到此问题，请导出您关于Panda Cloud Antivirus的Windows事件日志（我的电脑，管理，事件查看器，Nano，右键单击＆另存为）并发送给我们，地址是beta@pandasecurity.com 。
6.我的文件会被上传到云端扫描吗？（我的私人文件会不会被自动上传到云端?）
没有。绝对没有文件和个人信息被发送到云端。只有PE文件（.EXE, .COM等)会在云端检测【而不是上传】。非PE文件，如图片、文档等不会在云端扫描。
7.那送到云端的究竟是些什么东西？
对于所有在云端检测的PE文件,我们创建多个cryptographic hashes。这就是我们所称的一个文件的“反向特征”【类似于特征码】。这个反向特征能够识别多种类似的文件。云端检测的结果可能是“恶意”、“goodware【安全的软件】”或“未知的”。此外，我们发送某些文件的“行为特点”进行远程云端启发式扫描。对每个文件这些都是它基本性质及特点。总之,没有内容、没有任何个人的信息会发送到云端。
8.Panda Cloud Antivirus检测到木马并且自动删除了。我怎样才能把它还原呢?
Panda Cloud Antivirus的默认设定为自动删除恶意文件。然而可疑的文件和某些类型的灰色软件（黑客工具，潜在恶意程序等），不自动删除及发送往回收站（隔离区） 。访问回收站（即隔离区），点击右下角的折叠按钮。从那里你可以找到隔离文件并恢复。请记住，这些文件一旦被恢复，它们将不再会被认定为病毒。但是，如果该文件被发现是一个真正的恶意文件，如木马程序，它会自动删除，没有办法再恢复它（毕竟，您安装Panda Cloud Antiviru是为了摆脱恶意软件的，对不对？ ）
9.当它发现木马时，为什么我不能选择删除/阻止/忽略呢?
作为一个反病毒程序，用户要求我们的主要的事情是，检测和清除恶意文件时不要打扰他们。这正是Panda Cloud Antivirus所做的，一切都为保持尽可能简单明了。这是我们利用新的保护模式尽量做到的，为用户处理所有这些决定。然而，很多高级用户反映，希望增加这个功能。我们正在考虑如何处理这一种方式，一种办法是启用一个“高级模式” ，同时在该模式下每一个检出文件都会加密送至隔离区中（至少为X个），以便需要的时候还原。
10.我能把它跟我原有的Norton360/AVG/等杀软一起使用吗？
不能，正如你不能（或者说不应该）同时运行两个或两个以上不同的反病毒程序。(在安装过程中)Panda Cloud Antivirus的安装程序会识别多种的反病毒软件，如果它检测到另一个反病毒软件正在运行，它会停止安装。但是有些反馈表明，一些用户已经能够在运行一些比较少见的反病毒软件的同时成功安装Panda Cloud Antivirus，如Spyware Doctor的反病毒。尽管如此，您也可能会遇到操作系统运行缓慢的问题。如果要解决这个问题只需卸载掉其中的一个反病毒软件既可。
11.扫描到x %时被卡住
情况1 ：这是界面透明度的效果的BUG。这不是扫描本身的BUG，而是界面行动的错误。在扫描过程中，进入屏保或用户会话关闭时，这种情况会发生。还原后的扫描窗口,给人的感觉是，扫描卡住了。不过，如果您按一下扫描窗口并拖动它，您可以看到，扫描完成或仍在进行中。
情况2 ：我们已经取得了一些不是因为界面透明度的效果而在扫描中卡住的报告。如果您遇到此问题，请导出您关于Panda Cloud Antivirus的Windows事件日志（我的电脑，管理，事件查看器，Nano，右键单击＆另存为）并发送给我们，地址是beta@pandasecurity.com 。
12.我有2个显示器，运行Panda Cloud Antivirus时总是出现在屏幕的正中央。
这是一个已知BUG,我们会尽快修复
13.自从我安装了Panda Cloud Antivirus以后我的系统明显变慢
可能是你把Panda Cloud Antivirus与另一款杀软同时使用的缘故，参照上面此类的问题，如果情况并非如此，你的操作系统依然运行缓慢，请联系beta@pandasecurity.com ，并发送给我们您的详细配置细节。
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看上去挺简单的，居然翻译了一下午，熊猫的东东真复杂，累死我了 ，转载请注明卡饭论坛。
人妻、经验...统统扔过来吧
[ 本帖最后由 朝闻道 于 2009-5-6 23:52 编辑 ] |
发表于 2009-5-6 17:32:15
楼主
发表于 2009-5-6 18:38:13
幸苦了幸苦了！！熊猫免费版真的不错！
发表于 2009-5-6 21:58:15
