Apologies for Bad Definition Update(小a官方公告）

显示全部楼层 · 发表于 2009-12-5 15:46:10

You may have heard that we released a virus database update early Thursday morning (or Wednesday night depending on the time zone). We are deeply sorry for releasing this update and the trouble it caused you. Of the users that received the update, most encountered no problems, some encountered minor issues, and some had significant problems.
I apologize to each and every one of you—I realize that security is fundamentally about trust and you have to trust your security provider. We made a mistake here and it won’t happen again.

We have highly automated systems and processes for testing and releasing virus updates. Updates are thoroughly tested before being released. But the process failed due to a “human failure”. This was an example of the old proverb “the road to hell is paved with good intentions”. Some engineers thought they were doing the right thing by sending out an out-of-cycle update to fix a problem. Unfortunately, they circumvented the automated systems and ended up sending out the wrong update—one that had not yet been tested.
There are detailed explanations of this issue and how to fix it on our support forum (http://support.avast.com/index.p ... amp;kbarticleid=377). And our CTO has authored a detailed explanation of how this happened (http://forum.avast.com/index.php?topic=51783). In the next few days I will write another blog entry about how we are changing our processes to ensure this problem does not ever occur again.
In the meanwhile, please accept mine (and the company’s) apologies for the troubles we have caused you. We won’t let it ever happen again.

显示全部楼层 · 发表于 2009-12-5 15:46:48

翻译就省了...机器翻译出来的没法看...又懒得往上打字.大家凑合着看看吧

显示全部楼层 · 发表于 2009-12-5 16:06:01

态度很诚恳，这样的话会给人继续用下去的信心，不像某些厂商推卸责任

显示全部楼层 · 发表于 2009-12-5 16:11:50

升级了错误的病毒库后，大多数人没遇到问题，有些出了问题，有些出了严重问题。向每个人道歉，请相信我们不会再出错。
这次是一个人为的错误导致的。放出了一个未经测试的升级。我们会改进的，不会再发生了。

大意就是这样。

显示全部楼层 · 发表于 2009-12-5 16:17:11

大家发现了吗？今年某输入法出现了问题时，员工在度假，官方论坛骂声一片。而小a出现情况时，大部分用户都表示理解和支持。

显示全部楼层 · 发表于 2009-12-5 16:31:09

回复 5# xrb2007

发现了..

显示全部楼层 · 发表于 2009-12-5 16:40:06

大家发现了吗？今年某输入法出现了问题时，员工在度假，官方论坛骂声一片。而小a出现情况时，大部分用户都表 ...
xrb2007 发表于 2009-12-5 16:17

这说明小A用户的素质比较高。

显示全部楼层 · 发表于 2009-12-5 17:05:31

不怕出错误，就怕在错误面前不能端正态度，一味的推卸责任是广大网友们不想看到的。小A对待此次错误的态度非常的诚恳，让广大网友们坚定了永远支持小A并永远用下去的信心。

显示全部楼层 · 发表于 2009-12-5 17:05:32

貌似和日德对待二战的态度一样

显示全部楼层 · 发表于 2009-12-5 17:09:55

本帖最后由 cainnxq 于 2009-12-5 17:19 编辑

看了，很强大。官方表示他们将公开一个博客链接告诉我们他们是如何改进业务流程以避免再次有未测试的病毒库放出的。（大致意思吧）
看来官方是下了大力气，对这件事的重视程度不言而喻！
当然，也说了一些工程师“好心办错事”（直译的话就是：通往地狱之路也是由善意铺成的），应该是违反了程序，绕过自动监测系统放出了错误的升级…………具体咱就没必要了解那么多了

PS：希望不要因为这个扣工程师们工资，他们也很辛苦滴

[资讯] Apologies for Bad Definition Update(小a官方公告）