SEP 控制台无法登陆

myivo

错误LOG如下，请教问题出现在哪里
开始是无法升级病毒定义，后来重装了IIS组件后发现控制台进不去了，晕死~~

2010-2-22 16:22:01 org.apache.coyote.http11.Http11BaseProtocol init
信息: Initializing Coyote HTTP/1.1 on http-9090
2010-2-22 16:22:02 org.apache.coyote.http11.Http11BaseProtocol init
信息: Initializing Coyote HTTP/1.1 on http-8443
Starting service SCM
Apache Tomcat/4.1.37-LE-jdk1.4
Has valid SAV license
Info>> No SNAC license file in C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\license
2010-2-22 16:22:03 com.sygate.scm.server.util.ServerLogger writeHeader
严重: ================== Server Environment ===================
2010-2-22 16:22:03 com.sygate.scm.server.util.ServerLogger writeHeader
严重: os.name = Windows 2003
2010-2-22 16:22:03 com.sygate.scm.server.util.ServerLogger writeHeader
严重: os.version = 5.2
2010-2-22 16:22:03 com.sygate.scm.server.util.ServerLogger writeHeader
严重: os.arch = x86
2010-2-22 16:22:03 com.sygate.scm.server.util.ServerLogger writeHeader
严重: java.version = 1.5.0_15
2010-2-22 16:22:03 com.sygate.scm.server.util.ServerLogger writeHeader
严重: java.vendor = Sun Microsystems Inc.
2010-2-22 16:22:03 com.sygate.scm.server.util.ServerLogger writeHeader
严重: java.vm.name = Java HotSpot(TM) Server VM
2010-2-22 16:22:03 com.sygate.scm.server.util.ServerLogger writeHeader
严重: java.vm.version = 1.5.0_15-b04
2010-2-22 16:22:03 com.sygate.scm.server.util.ServerLogger writeHeader
严重: java.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\jdk\jre
2010-2-22 16:22:03 com.sygate.scm.server.util.ServerLogger writeHeader
严重: catalina.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat
2010-2-22 16:22:03 com.sygate.scm.server.util.ServerLogger writeHeader
严重: java.user = null
2010-2-22 16:22:03 com.sygate.scm.server.util.ServerLogger writeHeader
严重: user.language = zh
2010-2-22 16:22:03 com.sygate.scm.server.util.ServerLogger writeHeader
严重: user.country = CN
2010-2-22 16:22:03 com.sygate.scm.server.util.ServerLogger writeHeader
严重: scm.server.version = 11.0.4202.75
Utility>> emptyDir: Error, Can NOT delete -> C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\temp\jar_cache38224.tmp
java.lang.ClassNotFoundException: com.sygate.scm.util.i18n.ErrorMsg_zh_CN
    at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1541)
    at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1386)
    at java.lang.ClassLoader.loadClassInternal(ClassLoader.java:319)
    at java.lang.Class.forName0(Native Method)
    at java.lang.Class.forName(Class.java:164)
    at com.sygate.scm.util.ErrorMsg.setLocale(ErrorMsg.java:223)
    at com.sygate.scm.util.ErrorMsg.<clinit>(ErrorMsg.java:216)
    at com.sygate.scm.common.communicate.CommunicationException.getMessage(CommunicationException.java:47)
    at java.lang.Throwable.getLocalizedMessage(Throwable.java:267)
    at java.lang.Throwable.toString(Throwable.java:344)
    at java.lang.String.valueOf(String.java:2615)
    at java.io.PrintWriter.print(PrintWriter.java:546)
    at java.io.PrintWriter.println(PrintWriter.java:683)
    at java.lang.Throwable.printStackTrace(Throwable.java:510)
    at com.sygate.scm.common.communicate.CommunicationException.printStackTrace(CommunicationException.java:82)
    at com.sygate.scm.server.util.ScmFormatter.format(ScmFormatter.java:43)
    at java.util.logging.StreamHandler.publish(StreamHandler.java:179)
    at java.util.logging.FileHandler.publish(FileHandler.java:555)
    at java.util.logging.Logger.log(Logger.java:452)
    at java.util.logging.Logger.doLog(Logger.java:474)
    at java.util.logging.Logger.log(Logger.java:563)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:384)
    at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:367)
    at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:141)
    at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:880)
    at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:768)
    at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3484)
    at org.apache.catalina.core.StandardContext.start(StandardContext.java:3710)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
    at org.apache.catalina.core.StandardHost.start(StandardHost.java:697)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1148)
    at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:311)
    at org.apache.catalina.core.StandardService.start(StandardService.java:450)
    at org.apache.catalina.core.StandardServer.start(StandardServer.java:2213)
    at org.apache.catalina.startup.Catalina.start(Catalina.java:484)
    at org.apache.catalina.startup.Catalina.execute(Catalina.java:371)
    at org.apache.catalina.startup.Catalina.process(Catalina.java:134)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:585)
    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:151)

★比尔·盖帽★

重装ＳＥＰ不知道管不管用   楼主试试

myivo

经过Symantec 800客服支援，检查为IIS站点丢失（可能为IIS组建被修改了）
从添加删除程序里，更改修复SEPM,一路下一步，大约十分钟修复完成，
自动跳到控制台登录界面，关闭此界面。
从程序中重新打开控制台即可登录
[:27:]

冲冲

经过Symantec 800客服支援，检查为IIS站点丢失（可能为IIS组建被修改了）
从添加删除程序里，更改修复SEPM ...
myivo 发表于 2010-2-26 16:36

控制台问题就该找客服，因为混这里的貌似没几个用过