INSTALLATION REQUIREMENTS
To use this release, you must have VirusScan Enterprise 8.5i software installed on the computer you intend to update with this release.
NOTES:
- This release does not work with earlier versions of VirusScan software.
- A reboot is needed in order to fully load the system drivers into memory. The package install does not force the reboot.
INSTALLATION STEPS
1. Extract the Patch files from VSE85P1.ZIP to a temporary folder on your hard drive.
2. Double-click the file SETUP.EXE inside the temporary folder created in Step 1.
3. Follow the instructions of the installation wizard.
INSTALLATION STEPS FOR ePOLICY ORCHESTRATOR
1. On the computer where the ePolicy Orchestrator 3.x console resides, extract the Patch files and folders from VSE85P1.ZIP to a temporary folder on your hard drive.
2. Open the ePolicy Orchestrator 3.x console and add the package from the temporary folder created in Step 1 to your repository.
Consult "Checking in Package" in the ePolicy Orchestrator 3.0 online Help, or "Checking in PKGCATALOG.Z product packages to the master repository" in the ePolicy Orchestrator 3.5
online Help, for instructions on adding a package to the repository. The package type for this Patch is "Products or Updates."
The next time an agent update task runs, the VirusScan Enterprise client automatically downloads and installs the Patch.
3. In the ePolicy Orchestrator console, add the VSE850Reports.NAP file using the "Check in NAP" wizard.
VERIFYING THE INSTALLATION
Always reboot prior to validating that a Patch has installed successfully.
NOTE:
Patch releases do not display or report that the Patch is installed if an error occurred during installation, or if a file or files did not install correctly.
1. Open the VirusScan Console and choose "About" from the "Help" menu. The "About VirusScan Enterprise" window "Installed Patches" displays "1."
After property information has been collected by ePolicy Orchestrator and Protection Pilot agents, the client systems show that Patch 1 is installed as the "Hotfix" version. If the value
"HotfixVersions" appears, it is a temporary value and will be removed after a full property collection from the client.
2. Confirm that the expected files are installed by checking the version number of individual files. File versions should match the list in "FILES INCLUDED WITH THIS RELEASE," above.
REMOVING THE PATCH
Windows Installer 3.x and later now supports the rolling back of patches. This can be done one of two ways.
- For Windows XP, Windows 2003, and Windows Vista operating systems, the Patch can be removed manually via Add/Remove Programs if the user has administrative rights to the local system.
- For all operating systems that support Windows Installer 3.x, a command-line option can be used to remove the Patch silently.
Example:
Msiexec /I {35C03C04-3F1F-42C2-A989-A757EE691F65}
MSIPATCHREMOVE={4CCB970E-17BC-4E7E-8BB1-022C629CAED4} /q
NOTE: The GUID information used here will change from one Patch to another, so please use the information in the Release Notes from thelatest patch.
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