Hey,
We would like to have remote access to your computer in order to study this issue deeper and try to solve it as soon as possible.
Please let us know if you're agree to let us remote control to your computer and if so, then let us know the available dates and times ( i mean international times, to avoid missunderstoods between diference on times ).
When we receive the conformation we will book a channel on LogMeIn for it, and we will provide you the instructions to begin the remote session on arreged date.
Should you have any further doubt, do not hesitate in contacting us.
Best regards,
Alvaro Fradua Ruiz
TechSupport Department
alvaro.fradua@pandasecurity.com
Panda Security
The Cloud Security Company
www.pandasecurity.com
http://twitter.com/Panda_Security