Explorer.exe fails to load after installing Patch3

kafan_Seal

Corporate KnowledgeBase ID:		KB68448
Published:		March 11, 2010

Problem After installing VirusScan Enterprise (VSE) 8.7i Patch 3 and restarting the computer, the desktop will not display.

Windows task manager shows that Explorer.exe is not running.


System Change Installed Patch 3 for VSE 8.7i and restarted computer.

Cause The Access Protection rule Standard Protection: Prevent Windows Process spoofing is enabled and configured to Block.

This issue has been reported for the Explorer.exe process. Other Windows processes might also be affected.

Solution McAfee is investigating this issue. As a temporary measure, implement the workaround shown below.


NOTE: For environments that must have this Access Protection Rule enabled and set to Block, McAfee is working on a hotfix. When the hotfix is available, it will be attached to this article.

To receive email notification when this article is updated, click Subscribe at the top of the page. (You must be logged in at https://mysupport.mcafee.com to subscribe.)


Workaround Disable the Access Protection rule

• Click Start, Programs, McAfee, VirusScan Console.
• Right-click Access Protection and select Properties.
• Select Anti-virus Standard Protection.
• Select Prevent Windows Process spoofing and deselect the Block option. Optionally, deselect the Report option but this can remain enabled.
• Click OK.
  

Related Information Users who log in to their systems quickly may not encounter this issue, even when the rule to block spoofing of Windows processes is enabled. This is because the Explorer.exe process will launch and be running before the Access Protection Rule takes effect.

shenxiaogang

鸟语看不懂

NWDaisuke

又出问题了？

大猫熊

就是说装了p3，重启不能进桌面，原因是规则里面的防止伪装windows进程阻止了正常的explorer.exe加载，Mcafee在研究该问题并会在一段时间后提供热修补，现在的解决方法是禁用这条规则。

wellofsouls

P3对伪装Windows进程的判断有BUG啊

Enterole

等补丁了

wellofsouls

补丁的补丁……

zeno1010

谁整 翻译 ？？

NWDaisuke

回复 8# zeno1010


    楼上的图让我思想邪恶了一下

kafan_Seal

我也来汗下8楼的头像、、、、、、