Dear Valued Customer,
About week ago, I invited you to take part in our customer experience survey. I remain very interested in your feedback and hope you are intending to respond. The survey will remain open for one week from the date of this email.
You have been identified as one of our valued, registered Norton/Symantec customers. Thank you for your business! We are committed to evolving our Norton products and services in ways that best meet the needs of people like you. To do that, we must hear directly from you about what will improve your experience with our company and then take action.
I would like to ask you to share your feedback through the survey linked in this email. It should take less than 10 minutes to complete. In return for your time, you have my commitment that future versions of Norton products and services will continue to be designed with your requirements in mind.
Please rest assured that we respect your privacy. Your feedback will be used only in our improvement efforts and used in accordance with our privacy policy (link below). We have hired Satmetrix Systems, a trusted partner of ours, to collect and report on-going results to ensure objectivity of what you tell us (their privacy policy is also linked below). To participate, simply click on the link below or cut and paste the entire web address into the address field of your browser.
http://
Feedback from customers like you is already being leveraged throughout Symantec; from the way our solutions are developed and marketed, to the way they are sold and supported. To learn more about changes based on customer input, go to http://www.symantec.com/themes/theme.jsp?themeid=customer_driven
Finally, this survey has been designed to capture your overall customer experience with Norton/Symantec products and services, and is not intended as a means of delivering technical support. However, if you are experiencing a technical issue for which you need assistance, please visit the Symantec website at http://www.symantec.com/techsupp/
Thank you for your valuable time and for contributing to our efforts to improve your customer experience.
Janice Chaffin
Group President, Consumer Business Unit, Symantec Corporation
***** An important note from the survey vendor *****
If you want to be excluded from future surveys and survey correspondence, please REPLY to this email with the word REMOVE in the subject line.
If you are a customer based in European Union, please be aware that the data collected from you may be transferred out of the European Economic Area (EEA) to be processed on behalf of and under the instruction of Symantec by Satmetrix which is based in the USA.
Please do NOT forward this email to others. You have been given a unique URL with which to take the survey, associated with the Norton/Symantec product you registered. The system accepts only one response for each unique URL.
This survey collects only business related feedback. If you are concerned about phishing, or if you would simply like to learn more about the Symantec relationship survey, please visit the Symantec website at http://www.symantec.com/themes/customer_relationship/not_phishing.jsp.
This survey is being conducted by Satmetrix Systems on behalf of Symantec. Satmetrix Systems does not use this information for any other purpose. Link to the Satmetrix information privacy statement: http://www.satmetrix.com/company/privacy.htm. To contact Satmetrix by mail: Satmetrix Systems, 2755 Campus Dr., Suite 300, San Mateo, CA 94403.
Symantec, as the party who controls the data collected in this survey may use your responses together with existing data it has about you to ensure its products and services meet your needs. Norton/Symantec will treat data collected from you in accordance with Symantec's privacy policy. To review this privacy policy, please visit the Norton/Symantec web site: http://www.symantec.com/about/profile/policies/privacy.jsp.
P.S 部分网址隐去，顺便问佳哥讨下大致意思 
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发表于 2010-7-20 20:08:43
发表于 2010-7-20 20:11:55
