本帖最后由 reizhi 于 2010.9.1 01:43 编辑
我用的是NAV德国版的180天KEY，因为在内网用不着NIS，虚拟机刷了5个KEY就去找KF了。以下为对话内容
Chat ID: de370102-7a53-4e3c-8e13-90410ccac223
Problem : Add Keys’ time up
advanced_tool_log: Email with reconnect link has been sent to:k1@roov.org
advanced_tool_log: If you get disconnected, click the link to reconnect to the same chat session.
Rajesh: You are being transferred to Rajesh.
Rajesh: Welcome to Norton Support. My name is Rajesh. Can I please have a minute to go through the information you have provided?
yang: I bought some NAV keys and I want to add the remaining time up.
yang: what do you want to know
Rajesh: Hi Yang, I see that you want to transfer your subscription to another Norton product, is that correct?
yang: i mean ,i have some NAV keys,i want to join them to a single one
Rajesh: I understand your concern. I'll do my best to find a solution.
yang: now i provide these keys to you?
Rajesh: Your case number is 501230999, please write this down for future reference.
Rajesh: If we get disconnected for any reason, we’ll call you back within 30 minutes. Can I check that the phone number you have provided is the best number to call you on?
yang: in night,i have another number
yang: +86 1509*****86
Rajesh: Okay.
Rajesh: Thank you.
Rajesh: May I have your product keys?
yang: VJJG7G4PBP4BXXTCTK6G737
V8FP6G7PWQM6BP47J9Y7KCD
VDM9FGYWWPTQD7DH2YWHDHQ
VHBRQCF8KK4DP7TFT38436K
VP68MYVFKVB8CTVDMTCFG6M
yang: these 180 DAY keys are all 3PC licencing
Rajesh: Thank you.
Rajesh: Can I put you on hold for 2 or 3 minutes while I look into this for you?
yang: OK
Rajesh: Thank you.
yang: it's no matter
Rajesh: Thanks for holding.
yang: no thanks
Rajesh: You want to add first 4 subscriptions to the 5th product.
yang: yeah
yang: that's it
Rajesh: May I have your billing address for confirmation?
yang: what means billing address?
Rajesh: The address to which the product keys are registered .
yang: i bought them online,and they haven't ask me billing address
yang: what i know is that the key are from Germany
Rajesh: Which store did you purchase it?
yang: i bought it online
Rajesh: From which website did you purchase the Norton program?
yang: let me think
Rajesh: Okay.
yang: it have some days,i can't remember it
Rajesh: May I have your purchase invoice?
yang: they have not gave me invoice
Rajesh: Can I put you on hold for 2 or 3 minutes while I look into this for you?
yang: well,ok
Rajesh: Thank you.
Rajesh: Thanks for holding.
yang: well,what's the result?
Rajesh: I have added your subscription to your 5th product.
yang: thanks
Rajesh: Now the product VP68MYVFKVB8CTVDMTCFG6M have 910 days.
Rajesh: Is there anything else that I can help you with?
yang: well that's fine
yang: no more thanks
Rajesh: Before we go can I check with you that the problem you contacted us about has been fixed and that its ok for me to close this case?
yang: yes,please
Rajesh: Thank you for contacting Norton support. Have a great day!
yang: :-)
中间问了好几个问题，都没答上来。不过最后居然还是通过了。
时间虽然是累加上了，不过仍然是1PC……
 不知道是不是KF开始聪明了
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发表于 2010-9-1 01:12:52
楼主
发表于 2010-9-1 01:31:38