太悲剧了，半夜找诺顿客服叠加失败

vvvzzzzzz

请看聊天记录，悲剧啊。。。不知道大家战况如何

Problem : Add Keys’ time up

advanced_tool_log: If you get disconnected, click the link to reconnect to the same chat session.
Abinash: You are being transferred to Abinash.
Abinash: Welcome to Norton Support. My name is Abinash, can I please have a minute to go through the information you have provided?
Abinash: Hi Jos, can you elaborate the issue please?
jos hua: hi, i  want to 10 keys of subscriptionto single key
jos hua: sorry. 5 keys
jos hua: hello?
Abinash: Jos, may I confirm that you would like to transfer the subscription days of Norton product to once product?
jos hua: yeah
Abinash: Certainly I will help you in this regard.
Abinash: Thanks, your case number is ***73 , please write this down.
Abinash: Jos, can you please provide me the product keys and let me know from where you have purchased those keys?
*****
jos hua: the key is all the above
jos hua: my friends give them to me ,and i have one key
jos hua: hello??
Abinash: Can I put you on hold for 2 or 3 minutes while I look into this for you?
jos hua: yeah
Abinash: Thank you.
Abinash: Jos, can you send me the proof of purchase of these products to AbdulHaq_MD@symantec.suth.com so that I can add the subscription days?
Abinash: I would like to help you with this issue but we seem to be having
technical difficulties and I am not seeing any responses from you.  Please respond if you still there and require assistance


jos hua: yeah
Abinash: Have you send the proof of purchase?
jos hua: My english is not very good
Abinash: I'd like to help you but you've come to Norton Support in English. For Norton Support in other languages, please check the contact details here: http://www.symantec.com/globalsites.html.
jos hua: Sorry. I do not have proof of purchase, because I am from the store just gave me a receipt
Abinash: Jos, I regret to inform you that it is not possible to add the subscription days without the proof of purchase.
jos hua: the  receipts is paper
Abinash: Can you scan the receipt and send it to the e-mail that I have provided?
jos hua: may i scan all the keys  proof of purchase ？？
Abinash: Yes Please.
jos hua: but some keys was friends given to me，I have no idea
Abinash: Jos, In order to add the subscription I need the proof of purchase. Please contact your friend and get back to us so that I can update the subscription.
jos hua: If I cann't show the  proof of purchase， I cann't add the subscription
Abinash: I regret to inform you that it is not possible to add subscription without the proof of purchase.
Abinash: Is there anything else that I can help you with?
jos hua: oh I know .I'll contact my friend
Abinash: Okay.
Abinash: Is there anything else that I can help you with?
jos hua: yeah~~I have no more questions
Abinash: Yes please.
Abinash: I would like to help you with this issue but we seem to be having
technical difficulties and I am not seeing any responses from you.  Please respond if you still there and require assistance


jos hua: yeah，is there any question ？
Abinash: May I know the question please?
Abinash: I would like to help you with this issue but we seem to be having
technical difficulties and I am not seeing any responses from you.  Please respond if you still there and require assistance


jos hua: sorry，I have no question now ，we may have some problem in  understanding
Abinash: Okay no problem.
Abinash: Please contact your friend and get back to us with the proof of purchase so that I can add the subscription days.
Abinash: Thank you for contacting  Norton support. Have a great day!
jos hua: Thank you so much`
Abinash: You are welcome. It is my pleasure assisting you.
Abinash: Analyst has closed chat and left the room

TIW

看着看着就看不下去了

BitDefender

美国人肯定注意到了 人家不傻 只是偶尔抽风

reizhi

申请了5X，本来以为不行的
最后还是通过了

vvvzzzzzz

LS啥时候通过叠加的？？

reizhi

回复 5楼 vvvzzzzzz  的帖子

http://bbs.kafan.cn/thread-782636-1-1.html
貌似和你差不多时间
   

vvvzzzzzz

申请二次失败,,NND不弄了.................第二个客服托了半小时多,一直说帮我看看  就是一看米戏,.下面的序列号有需要的拿去吧,不要了
Symantec_Chat_Start

advanced_tool_log: If you get disconnected, click the link to reconnect to the same chat session.

Lakshmi: You are being transferred to Lakshmi.

Lakshmi: Welcome to Norton Support. My name is Narayana, can I please have a minute to go through the information you have provided?

jos hua: hi？

Lakshmi: Hi Jos, can you please elaborate the issue?

jos hua: I bought some NIS keys for three users, and I want to add the remaining time up

Lakshmi: So just to check that I'm looking into the correct thing, the problem
that you've got is wants to install the Norton in all the three computers. Is this right?

jos hua:  I want to add the remaining time up

Lakshmi: Sure Jos.

Lakshmi: Can you please provide me the product key?

jos hua: ***

jos hua: can you merge all the keys to my this key JF9DHY6XKM6XV6W3C6KBXGK3K

Lakshmi: Thank you.

Lakshmi: I am sorry to say that Jos, the product key you have given is a invalid key please provide me the valid product key?

jos hua: what key is invalid？？

Lakshmi: Jos, can you please provide me the order number?

jos hua: order number??

Lakshmi: Yes please.

jos hua: i bought it online shop

Lakshmi: I need the order number in order to check your details?

Lakshmi: Okay.

Lakshmi: Can you please provide me the email address in which the order was made?

jos hua: my norton account ??

Lakshmi: Jos please provide me the required information in order to check you purchase details.

jos hua: Is there anything wrong?

Lakshmi: I need the order number and the email address in which the order was made?

jos hua: i bought them some days ago online, not the website access the  purchase the Norton program

Lakshmi: I am sorry to say that Jos, I am not able to find any order details in our data.

Lakshmi: Can you please provide me the proof of purchase?

jos hua: in my coutry  they didn't provide them to me

jos hua: well, may i merge them to a single one

Lakshmi: I am sorry to inform you Jos, right now I am not able to find any details on these product key's.

jos hua: the key can not use??

Lakshmi: With out required information, I will not able to help you in this regard.

Lakshmi: Yes you can't use that key.

jos hua: my money

jos hua: I have no idea now

Lakshmi: Please give me a minute while I check some details for you?

jos hua: OK

jos hua: hello??

Lakshmi: I'm still looking into this case, do you mind waiting?

jos hua: HOW

jos hua: LONG?/

jos hua: If it takes some time  ,I want to close the window

Lakshmi: Thank you for being on hold.

Lakshmi: I can't help you now without providing me the proof of  purchase.

jos hua: thank you all the same

jos hua: end session ?

Lakshmi: Is there anything else that I can help you with?

jos hua: no,thanks

Lakshmi: Before we go can I check with you that the problem you contacted us about has been fixed and that its ok for me to close this case?

jos hua: yeah

Lakshmi: Thank you for contacting Norton support. Have a great day!

jos hua: thank you ~Have a great day!

reizhi

看来LZ运气不行，再试试吧

新客

LZ再试试吧

reizhi

持之以恒，终究成功