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Problem : I bought 2 NIS keys and I want to add the remaining time up
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Karthik: You are being transferred to Karthik.
Karthik: Welcome to Norton Support. My name is Karthik, can I please have a minute to go through the information you have provided?
Nack Blue: Hello,i know only a little English,please wait
Karthik: Hi Nack, I see that you're having problems with transferring the subscription of your Norton product to another Norton product.
Nack Blue: yes,they are and
Nack Blue: Can you help me ?
Karthik: Thanks, your case number is 501272889, please write this down.
Karthik: Sure.
Karthik: Can I place you on hold, while I check some details for you?
Nack Blue: ok
Nack Blue: what should i do?
Nack Blue: my computer is chinese,maybe you can't understand chinese word
Nack Blue: could you please tell me what should i do know ?
Karthik: I appreciate your patience.
Karthik: I am checking your product details.
Nack Blue: oh,i am sorry
Karthik: Thank you for your patience.
Karthik: I see that the key has 114 days and the other key : has 101 days.
Nack Blue: yes,you are right
Karthik: May I know which key do you want to days of the other to be transferred to?
Nack Blue: i an sorry that i can't understand whatyou mean,my English is terrble
Nack Blue: do you mean which key i want let lt has 225 days ?
Nack Blue: if your meaning is that, i want this one:
Karthik: Okay.
Karthik: Please allow me a minute.
Nack Blue: all right
Karthik: Thank you for your patience.
Karthik: You can now use the key and the subscription days will be added to it.
Nack Blue: thank you very much
Karthik: You are most welcome.
Karthik: Is there anything else that I can help you with?
Nack Blue: nothing,goodbye
Karthik: Before we go can I check with you that the problem you contacted us about has been fixed and that its ok for me to close this case?
Nack Blue: i am sorry i don't understand what you are meaning
Karthik: May I close the case with your permission?
Nack Blue: yes
Karthik: Thank you for contacting Norton support. Have a great day!
Nack Blue: te same to you
Nack Blue: the same to you
Karthik: Bye.
老外挺好说话，一上来就答应了
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发表于 2010-9-3 14:20:31
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