本帖最后由 307103041 于 2010.9.30 20:39 编辑
RT，就是90+134=224days
上图
PS:内容如下Rocker James has entered room.
Karthik has entered room.
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Karthik(Thu Sep 23 08:02:00 UTC+0800 2010)>You are being transferred to Karthik.
Rocker James(Thu Sep 23 23:02:12 UTC+0800 2010)>hello
Karthik(Thu Sep 23 08:02:14 UTC+0800 2010)>Welcome to Norton Support. My name is Karthik, can I please have a minute to go through the information you have provided?
Karthik(Thu Sep 23 08:03:54 UTC+0800 2010)>Hi Rocker, I see that you're having problems with transferring subscription of your Norton product.
Rocker James(Thu Sep 23 23:03:54 UTC+0800 2010)>i am rocker, I have 6 NIS keys and I want to add the remaining time up
Rocker James(Thu Sep 23 23:04:25 UTC+0800 2010)>i have an image
Karthik(Thu Sep 23 08:06:59 UTC+0800 2010)>Thanks, your case number is 501568316, please write this down.
Rocker James(Thu Sep 23 23:07:03 UTC+0800 2010)>
Rocker James(Thu Sep 23 23:07:10 UTC+0800 2010)>this is the image
Karthik(Thu Sep 23 08:07:09 UTC+0800 2010)>Give me a moment please. I'm just going to look up your previous case details.
Rocker James(Thu Sep 23 23:07:33 UTC+0800 2010)>******
Rocker James(Thu Sep 23 23:07:47 UTC+0800 2010)>these are my keys
Karthik(Thu Sep 23 08:11:48 UTC+0800 2010)>Thank you for your patience.
Karthik(Thu Sep 23 08:13:58 UTC+0800 2010)>Rocker, I have checked your previous session.
Karthik(Thu Sep 23 08:14:25 UTC+0800 2010)>It is not possible to add the subscription days of all the key you have provided to a single key.
Rocker James(Thu Sep 23 23:15:05 UTC+0800 2010)>or you may add 3 or 4 ones
Rocker James(Thu Sep 23 23:15:17 UTC+0800 2010)>that is okay
Karthik(Thu Sep 23 08:15:45 UTC+0800 2010)>I can only add to one of the product.
Rocker James(Thu Sep 23 23:16:40 UTC+0800 2010)>but you can do that in the past,i think
Rocker James(Thu Sep 23 23:16:48 UTC+0800 2010)>EN - View TranscriptChat ID: 73b6dee7-79ee-47d4-af07-af474b602402
Problem : I bought 2 NIS keys and I want to add the remaining time up
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Karthik: You are being transferred to Karthik.
Karthik: Welcome to Norton Support. My name is Karthik, can I please have a minute to go through the information you have provided?
Nack Blue: Hello,i know only a little English,please wait
Karthik: Hi Nack, I see that you're having problems with transferring the subscription of your Norton product to another Norton product.
Nack Blue: yes,they are and
Nack Blue: Can you help me ?
Karthik: Thanks, your case number is 501272889, please write this down.
Karthik: Sure.
Karthik: Can I place you on hold, while I check some details for you?
Nack Blue: ok
Nack Blue: what should i do?
Nack Blue: my computer is chinese,maybe you can't understand chinese word
Nack Blue: could you please tell me what should i do know ?
Karthik: I appreciate your patience.
Karthik: I am checking your product details.
Nack Blue: oh,i am sorry
Karthik: Thank you for your patience.
Karthik: I see that the key has 114 days and the other key : has 101 days.
Nack Blue: yes,you are right
Karthik: May I know which key do you want to days of the other to be transferred to?
Nack Blue: i an sorry that i can't understand whatyou mean,my English is terrble
Nack Blue: do you mean which key i want let lt has 225 days ?
Nack Blue: if your meaning is that, i want this one:
Karthik: Okay.
Karthik: Please allow me a minute.
Nack Blue: all right
Karthik: Thank you for your patience.
Karthik: You can now use the key and the subscription days will be added to it.
Nack Blue: thank you very much
Karthik: You are most welcome.
Karthik: Is there anything else that I can help you with?
Nack Blue: nothing,goodbye
Karthik: Before we go can I check with you that the problem you contacted us about has been fixed and that its ok for me to close this case?
Nack Blue: i am sorry i don't understand what you are meaning
Karthik: May I close the case with your permission?
Nack Blue: yes
Karthik: Thank you for contacting Norton support. Have a great day!
Nack Blue: te same to you
Nack Blue: the same to you
Karthik: Bye.
Rocker James(Thu Sep 23 23:17:51 UTC+0800 2010)>this is the conversation you talked in the past
Karthik(Thu Sep 23 08:18:19 UTC+0800 2010)>Yes, it can only be done for one product to another but not for multiple keys.
Rocker James(Thu Sep 23 23:19:46 UTC+0800 2010)>you mean you can add one of these keys to the one which i am using?
Karthik(Thu Sep 23 08:20:20 UTC+0800 2010)>You can transfer the subscription of one product to another.
Rocker James(Thu Sep 23 23:22:47 UTC+0800 2010)>you can add *'s 90 days on my *'s 134 days?am i right
Rocker James(Thu Sep 23 23:23:25 UTC+0800 2010)>that means i may use 90+134=224days?
Karthik(Thu Sep 23 08:24:38 UTC+0800 2010)>Yes.
Rocker James(Thu Sep 23 23:25:26 UTC+0800 2010)>thanks a lot,please do that for me
Rocker James(Thu Sep 23 23:31:01 UTC+0800 2010)>hey?
Karthik(Thu Sep 23 08:30:59 UTC+0800 2010)>Can I place you on hold, while I check some details for you?
Rocker James(Thu Sep 23 23:31:20 UTC+0800 2010)>sure
Karthik(Thu Sep 23 08:38:33 UTC+0800 2010)>Thank you for your patience.
Karthik(Thu Sep 23 08:38:57 UTC+0800 2010)>Rocker, do you have the computer that has the Norton product installed and activate with the key : *** with you now?
Rocker James(Thu Sep 23 23:39:47 UTC+0800 2010)>yez
Rocker James(Thu Sep 23 23:39:50 UTC+0800 2010)>yes
Karthik(Thu Sep 23 08:40:52 UTC+0800 2010)>Okay.
Rocker James(Thu Sep 23 23:41:20 UTC+0800 2010)>is that all?
Karthik(Thu Sep 23 08:41:41 UTC+0800 2010)>Yes, the subscription has been updated.
Rocker James(Thu Sep 23 23:42:14 UTC+0800 2010)>thank you
Karthik(Thu Sep 23 08:42:34 UTC+0800 2010)>Is there anything else that I can help you with?
Rocker James(Thu Sep 23 23:42:50 UTC+0800 2010)>nothing
Rocker James(Thu Sep 23 23:43:46 UTC+0800 2010)>you are extraordinarily helpful
Rocker James(Thu Sep 23 23:43:51 UTC+0800 2010)>thank you
PS2:我手头还有5个90day的key，谁要？ |
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发表于 2010-9-23 23:51:38
共享下吧,一个key可以激活3台电脑的
楼主