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卡饭»论坛 › 安全区 › 国外杀毒软件 › McAfee › McAfee Endpoint Security 10.1是否不支持win10？
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[讨论] McAfee Endpoint Security 10.1是否不支持win10？

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马云波波波
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发表于 2016-5-3 17:49:36 | 显示全部楼层 |阅读模式
McAfee Endpoint Security 10.1在我这里每次都是安装错误，这究竟是怎么回事？坛子里还有谁遇到过这种情况？

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聽莧
发表于 2016-5-3 18:00:01 | 显示全部楼层
支持的，不过具体哪个版本会不会出问题，就不造了
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蓝泽祈
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发表于 2016-5-3 18:13:55 | 显示全部楼层
点击以下“日志”，看看。有了日志才可能找到解决方法
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欧阳宣
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发表于 2016-5-3 20:09:16 来自手机 | 显示全部楼层
正在用。支持。
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930530
发表于 2016-5-4 14:49:24 | 显示全部楼层
我装了，防火墙已过试用期，WEB已过期
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ly910326
发表于 2016-5-4 17:31:48 | 显示全部楼层
有三方？
还是看日志啦！
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1007
发表于 2016-5-4 17:57:45 | 显示全部楼层
支持。我的WIN10 LTSB都推送的。
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马云波波波
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 楼主| 发表于 2016-5-5 20:58:38 | 显示全部楼层
ly910326 发表于 2016-5-4 17:31
有三方？
还是看日志啦！

错误日志如下：


05/05/2016 20:55:58.83 [8772] [BootStrapperMain] Starting Mcafee Endpoint Security installer
05/05/2016 20:55:58.83 [8772] [BootStrapperMain] Copying ENSUninst ..
05/05/2016 20:55:58.83 [8772] [BootStrapperMain] Temp folder path: C:\ProgramData\McAfee\ENSUninst
05/05/2016 20:55:58.98 [8772] [BootStrapperMain] Failed to open the zip file!
05/05/2016 20:55:58.98 [8772] [BootStrapperMain] Error (ENSUninst): Failed to unzip file.
05/05/2016 20:55:58.98 [8772] [BootStrapperMain] Unable to delete registry key SOFTWARE\McAfeeEndpointSecurity_ModuleRemovalTracker. Return code: 2. Possibly the key was already deleted.
05/05/2016 20:55:58.120 [8772] [BootStrapperMain] Unable to delete registry key SOFTWARE\McAfeeEndpointSecurity10_installer_steps. Return code: 2. Possibly the key was already deleted.
05/05/2016 20:55:58.120 [8772] [BootStrapperMain] Locale ID obtained is 2052
05/05/2016 20:55:58.198 [6400] [BootStrapperMain] [Pre-requisite]; Deploying XML services
05/05/2016 20:55:58.198 [6400] [BootStrapperMain] System already has MSXML 6 installed
05/05/2016 20:55:58.198 [6400] [BootStrapperMain] [Pre-requisite]; Deploying XML services completed
05/05/2016 20:55:58.708 [6400] [BootStrapperMain] McAfee Endpoint Security's running build:649.61
05/05/2016 20:55:58.708 [6400] [BootStrapperMain] [INFO]: UpgradeID retrieved is {74B710CF-552E-47D1-8CBF-D0AC2DA67B06}
05/05/2016 20:55:58.708 [6400] [BootStrapperMain] [INFO]: UpgradeID retrieved is {858BFBEC-CE4F-4C5A-AD02-F88B7A3F670C}
05/05/2016 20:55:58.708 [6400] [BootStrapperMain] [INFO]: UpgradeID retrieved is {B2ABA365-ABA2-4E4F-8FE3-7C216A033359}
05/05/2016 20:55:58.708 [6400] [BootStrapperMain] [INFO]: UpgradeID retrieved is {A1460C1B-0603-4AB7-84F0-37F06AB91F6D}
05/05/2016 20:55:58.724 [6400] [BootStrapperMain] Module configurations parsed
05/05/2016 20:55:58.745 [8772] [BootStrapperMain] Couldn't obtain information on related products for 'Common'
05/05/2016 20:55:58.745 [8772] [BootStrapperMain] Modules count retrieved
05/05/2016 20:55:58.761 [8772] [BootStrapperMain] Mode : GUI
05/05/2016 20:56:00.959 [2684] [BootStrapperMain] Detecting Conflicting products
05/05/2016 20:56:01.950 [2684] [BootStrapperMain] C:\ProgramData\McAfeeTmpInstall_Common_Conflict\uninst.exe -D uninst.ini -S -L -A -G  0900
05/05/2016 20:56:03.238 [2684] [BootStrapperMain] process return code : 1
05/05/2016 20:56:03.238 [2684] [BootStrapperMain] C:\ProgramData\McAfeeTmpInstall_Common_Conflict\uninstX64.exe -D uninst.ini -S -L -A -G  0900
05/05/2016 20:56:05.812 [2684] [BootStrapperMain] process return code : 1
05/05/2016 20:56:26.748 [1444] [BootStrapperMain] Started installing Dependencies
05/05/2016 20:56:26.760 [1444] [BootStrapperMain] Installing Common 1101.3
05/05/2016 20:56:27.748 [1444] [BootStrapperMain] C:\ProgramData\McAfeeTmpInstall_Common\setupCC.exe /qn INSTALLDIR="C:\Program Files\McAfee\Endpoint Security" /ignore /norestart
05/05/2016 20:56:32.104 [1444] [BootStrapperMain] Install failed return code : 1603
05/05/2016 20:56:32.142 [1444] [BootStrapperMain] [ERROR]: Dependency Installation Failed. Dependency :Common
05/05/2016 20:56:32.142 [1444] [BootStrapperMain] Modules Installation Failed
05/05/2016 20:56:32.142 [1444] [BootStrapperMain] Exiting Installation.
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马云波波波
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 楼主| 发表于 2016-5-5 20:59:04 | 显示全部楼层
蓝泽祈 发表于 2016-5-3 18:13
点击以下“日志”，看看。有了日志才可能找到解决方法

错误日志如下


05/05/2016 20:55:58.83 [8772] [BootStrapperMain] Starting Mcafee Endpoint Security installer
05/05/2016 20:55:58.83 [8772] [BootStrapperMain] Copying ENSUninst ..
05/05/2016 20:55:58.83 [8772] [BootStrapperMain] Temp folder path: C:\ProgramData\McAfee\ENSUninst
05/05/2016 20:55:58.98 [8772] [BootStrapperMain] Failed to open the zip file!
05/05/2016 20:55:58.98 [8772] [BootStrapperMain] Error (ENSUninst): Failed to unzip file.
05/05/2016 20:55:58.98 [8772] [BootStrapperMain] Unable to delete registry key SOFTWARE\McAfeeEndpointSecurity_ModuleRemovalTracker. Return code: 2. Possibly the key was already deleted.
05/05/2016 20:55:58.120 [8772] [BootStrapperMain] Unable to delete registry key SOFTWARE\McAfeeEndpointSecurity10_installer_steps. Return code: 2. Possibly the key was already deleted.
05/05/2016 20:55:58.120 [8772] [BootStrapperMain] Locale ID obtained is 2052
05/05/2016 20:55:58.198 [6400] [BootStrapperMain] [Pre-requisite]; Deploying XML services
05/05/2016 20:55:58.198 [6400] [BootStrapperMain] System already has MSXML 6 installed
05/05/2016 20:55:58.198 [6400] [BootStrapperMain] [Pre-requisite]; Deploying XML services completed
05/05/2016 20:55:58.708 [6400] [BootStrapperMain] McAfee Endpoint Security's running build:649.61
05/05/2016 20:55:58.708 [6400] [BootStrapperMain] [INFO]: UpgradeID retrieved is {74B710CF-552E-47D1-8CBF-D0AC2DA67B06}
05/05/2016 20:55:58.708 [6400] [BootStrapperMain] [INFO]: UpgradeID retrieved is {858BFBEC-CE4F-4C5A-AD02-F88B7A3F670C}
05/05/2016 20:55:58.708 [6400] [BootStrapperMain] [INFO]: UpgradeID retrieved is {B2ABA365-ABA2-4E4F-8FE3-7C216A033359}
05/05/2016 20:55:58.708 [6400] [BootStrapperMain] [INFO]: UpgradeID retrieved is {A1460C1B-0603-4AB7-84F0-37F06AB91F6D}
05/05/2016 20:55:58.724 [6400] [BootStrapperMain] Module configurations parsed
05/05/2016 20:55:58.745 [8772] [BootStrapperMain] Couldn't obtain information on related products for 'Common'
05/05/2016 20:55:58.745 [8772] [BootStrapperMain] Modules count retrieved
05/05/2016 20:55:58.761 [8772] [BootStrapperMain] Mode : GUI
05/05/2016 20:56:00.959 [2684] [BootStrapperMain] Detecting Conflicting products
05/05/2016 20:56:01.950 [2684] [BootStrapperMain] C:\ProgramData\McAfeeTmpInstall_Common_Conflict\uninst.exe -D uninst.ini -S -L -A -G  0900
05/05/2016 20:56:03.238 [2684] [BootStrapperMain] process return code : 1
05/05/2016 20:56:03.238 [2684] [BootStrapperMain] C:\ProgramData\McAfeeTmpInstall_Common_Conflict\uninstX64.exe -D uninst.ini -S -L -A -G  0900
05/05/2016 20:56:05.812 [2684] [BootStrapperMain] process return code : 1
05/05/2016 20:56:26.748 [1444] [BootStrapperMain] Started installing Dependencies
05/05/2016 20:56:26.760 [1444] [BootStrapperMain] Installing Common 1101.3
05/05/2016 20:56:27.748 [1444] [BootStrapperMain] C:\ProgramData\McAfeeTmpInstall_Common\setupCC.exe /qn INSTALLDIR="C:\Program Files\McAfee\Endpoint Security" /ignore /norestart
05/05/2016 20:56:32.104 [1444] [BootStrapperMain] Install failed return code : 1603
05/05/2016 20:56:32.142 [1444] [BootStrapperMain] [ERROR]: Dependency Installation Failed. Dependency :Common
05/05/2016 20:56:32.142 [1444] [BootStrapperMain] Modules Installation Failed
05/05/2016 20:56:32.142 [1444] [BootStrapperMain] Exiting Installation.
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马云波波波
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 楼主| 发表于 2016-5-5 21:01:33 | 显示全部楼层
另，安装MES的方法是将压缩包解压后双击setupEP.exe这个文件吧？
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