诺顿客服就一嘚儿。。。。

ziucqea

诺顿报QQ空间也不是一天两天了，今天跟客服Live Chat，好吧，让我见识到了他们是多傻X
通讯记录：

Amal(Sat Jul 31 2010 02:59:42GMT+0800)>

You are being transferred to Amal.

Amal(Sat Jul 31 2010 02:59:48 GMT+0800)>

Welcome to Norton Support, my name is Amal,Can I please have a minute to go through the information you have provided?

Keith Zhang(Sat Jul 31 2010 18:00:05 GMT+0800)>

Norton is blocking this web site, which ibelieve is a FP

Keith Zhang(Sat Jul 31 2010 18:00:07 GMT+0800)>

qzone.qq.com

Keith Zhang(Sat Jul 31 2010 18:00:26 GMT+0800)>

also, in accodance with NoVirusThanks,

Keith Zhang(Sat Jul 31 2010 18:00:31 GMT+0800)>

nd URLVoid

Keith Zhang(Sat Jul 31 2010 18:00:46 GMT+0800)>

no other AVs detected a virus

Keith Zhang(Sat Jul 31 2010 18:00:56 GMT+0800)>

http://vscan.urlvoid.com/analysis/3ebc12bd932641d6420e6f226278953d/cXpvbmUtcXEtY29t/

Amal(Sat Jul 31 2010 03:01:28 GMT+0800)>

Hi Keith, I see that you're having problemsaccessing web site. Am I right?

Keith Zhang(Sat Jul 31 2010 18:01:35 GMT+0800)>

yeah

Keith Zhang(Sat Jul 31 2010 18:01:54 GMT+0800)>

it's a site of Tencent, the company runningqq

Keith Zhang(Sat Jul 31 2010 18:02:06 GMT+0800)>

the most popular IM in china

Keith Zhang(Sat Jul 31 2010 18:02:16 GMT+0800)>

with 500000000 users

Keith Zhang(Sat Jul 31 2010 18:02:32 GMT+0800)>

and now we are denied access to it

Keith Zhang(Sat Jul 31 2010 18:02:45 GMT+0800)>

the second url is the report from NVR

Keith Zhang(Sat Jul 31 2010 18:02:48 GMT+0800)>

NVT

Amal(Sat Jul 31 2010 03:03:02 GMT+0800)>

Thanks, your case number is 500771857 , pleasewrite this down.

Keith Zhang(Sat Jul 31 2010 18:03:27 GMT+0800)>

ok

Keith Zhang(Sat Jul 31 2010 18:03:32 GMT+0800)>

but for what?

Amal(Sat Jul 31 2010 03:04:19 GMT+0800)>

You can keep the case number as reference.

Keith Zhang(Sat Jul 31 2010 18:04:38 GMT+0800)>

。。。

Amal(Sat Jul 31 2010 03:04:39 GMT+0800)>

We can disable Norton program and can check.

Keith Zhang(Sat Jul 31 2010 18:05:27 GMT+0800)>

it's said that it's at least 14 days beforeNorton delete a URL from its web shield?

Keith Zhang(Sat Jul 31 2010 18:05:47 GMT+0800)>

this actually started one month ago

Amal(Sat Jul 31 2010 03:05:53 GMT+0800)>

Norton will delete URL it will block theaccess of that site./

Keith Zhang(Sat Jul 31 2010 18:06:07 GMT+0800)>

and none other person reported this fp?

Keith Zhang(Sat Jul 31 2010 18:06:32 GMT+0800)>

ok, so when will i be able to know whetherit's solved?

Amal(Sat Jul 31 2010 03:07:27 GMT+0800)>

Disable Norton program and can check.

Keith Zhang(Sat Jul 31 2010 18:08:08 GMT+0800)>

check for what?

Amal(Sat Jul 31 2010 03:08:42 GMT+0800)>

We can check whether you can access that siteafter disabling Norton.

Keith Zhang(Sat Jul 31 2010 18:08:56 GMT+0800)>

yes, i can

Keith Zhang(Sat Jul 31 2010 18:08:59 GMT+0800)>

of course i do

Keith Zhang(Sat Jul 31 2010 18:10:01 GMT+0800)>

btw, this one's also blocked by nortonwenwen.soso.com

Keith Zhang(Sat Jul 31 2010 18:10:32 GMT+0800)>

again, none other AVs, according to nvt,reported

Keith Zhang(Sat Jul 31 2010 18:10:36 GMT+0800)>

to find a virus

Keith Zhang(Sat Jul 31 2010 18:11:25 GMT+0800)>

CAN YOU BE MORE CONCENTRATED ANDPROFESSIONAL?

Amal(Sat Jul 31 2010 03:11:57 GMT+0800)>

Is Norton detecting the site as infected?

Keith Zhang(Sat Jul 31 2010 18:12:13 GMT+0800)>

http://safeweb.norton.com/report/show?url=wenwen.soso.com

Keith Zhang(Sat Jul 31 2010 18:12:19 GMT+0800)>

report from norton safe web

Keith Zhang(Sat Jul 31 2010 18:12:42 GMT+0800)>

http://safeweb.norton.com/report/show?url=user.qzone.qq.com

Keith Zhang(Sat Jul 31 2010 18:12:55 GMT+0800)>

http://vscan.urlvoid.com/analysis/3ebc12bd932641d6420e6f226278953d/cXpvbmUtcXEtY29t/

Keith Zhang(Sat Jul 31 2010 18:13:01 GMT+0800)>

http://vscan.urlvoid.com/analysis/8cb907976a3d6ce36152637af8b3986d/d2Vud2VuLXNvc28tY29t/

Keith Zhang(Sat Jul 31 2010 18:13:10 GMT+0800)>

e latter two are from NVT

Amal(Sat Jul 31 2010 03:13:08 GMT+0800)>

Norton safe web detected that site asinfected.

Keith Zhang(Sat Jul 31 2010 18:13:34 GMT+0800)>

and none other AVs in NVT did so

Amal(Sat Jul 31 2010 03:13:52 GMT+0800)>

You can disable Norton safe web feature andcan access the site.

Keith Zhang(Sat Jul 31 2010 18:14:01 GMT+0800)>

which included McAfee, Panda, BD, avast!,Trend

Amal(Sat Jul 31 2010 03:14:29 GMT+0800)>

Also there is an option to add the site intosafe list.

Amal(Sat Jul 31 2010 03:14:48 GMT+0800)>

Only the owner of that web site can add this .

Keith Zhang(Sat Jul 31 2010 18:14:52 GMT+0800)>

am i mistaken or you mean you wouldn't add itto whitelist of norton

Keith Zhang(Sat Jul 31 2010 18:15:14 GMT+0800)>

but it's most likely to be a Fp,am i right?

Keith Zhang(Sat Jul 31 2010 18:15:36 GMT+0800)>

Dose Symentec do nothing against FPs?

Amal(Sat Jul 31 2010 03:15:37 GMT+0800)>

If the web site is secure there is an optionto add it to safe list

Keith Zhang(Sat Jul 31 2010 18:16:19 GMT+0800)>

Norton Safe Web is one of e tools to checkwhether a webpage is infected

Keith Zhang(Sat Jul 31 2010 18:16:38 GMT+0800)>

isn't it confusing to keep show 'infected'?

Amal(Sat Jul 31 2010 02:59:42GMT+0800)>

You are being transferred to Amal.

Amal(Sat Jul 31 2010 02:59:48 GMT+0800)>

Welcome to Norton Support, my name is Amal,Can I please have a minute to go through the information you have provided?

Keith Zhang(Sat Jul 31 2010 18:00:05 GMT+0800)>

Norton is blocking this web site, which ibelieve is a FP

Keith Zhang(Sat Jul 31 2010 18:00:07 GMT+0800)>

qzone.qq.com

Keith Zhang(Sat Jul 31 2010 18:00:26 GMT+0800)>

also, in accodance with NoVirusThanks,

Keith Zhang(Sat Jul 31 2010 18:00:31 GMT+0800)>

nd URLVoid

Keith Zhang(Sat Jul 31 2010 18:00:46 GMT+0800)>

no other AVs detected a virus

Keith Zhang(Sat Jul 31 2010 18:00:56 GMT+0800)>

http://vscan.urlvoid.com/analysis/3ebc12bd932641d6420e6f226278953d/cXpvbmUtcXEtY29t/

Amal(Sat Jul 31 2010 03:01:28 GMT+0800)>

Hi Keith, I see that you're having problemsaccessing web site. Am I right?

Keith Zhang(Sat Jul 31 2010 18:01:35 GMT+0800)>

yeah

Keith Zhang(Sat Jul 31 2010 18:01:54 GMT+0800)>

it's a site of Tencent, the company runningqq

Keith Zhang(Sat Jul 31 2010 18:02:06 GMT+0800)>

the most popular IM in china

Keith Zhang(Sat Jul 31 2010 18:02:16 GMT+0800)>

with 500000000 users

Keith Zhang(Sat Jul 31 2010 18:02:32 GMT+0800)>

and now we are denied access to it

Keith Zhang(Sat Jul 31 2010 18:02:45 GMT+0800)>

the second url is the report from NVR

Keith Zhang(Sat Jul 31 2010 18:02:48 GMT+0800)>

NVT

Amal(Sat Jul 31 2010 03:03:02 GMT+0800)>

Thanks, your case number is 500771857 , pleasewrite this down.

Keith Zhang(Sat Jul 31 2010 18:03:27 GMT+0800)>

ok

Keith Zhang(Sat Jul 31 2010 18:03:32 GMT+0800)>

but for what?

Amal(Sat Jul 31 2010 03:04:19 GMT+0800)>

You can keep the case number as reference.

Keith Zhang(Sat Jul 31 2010 18:04:38 GMT+0800)>

。。。

Amal(Sat Jul 31 2010 03:04:39 GMT+0800)>

We can disable Norton program and can check.

Keith Zhang(Sat Jul 31 2010 18:05:27 GMT+0800)>

it's said that it's at least 14 days beforeNorton delete a URL from its web shield?

Keith Zhang(Sat Jul 31 2010 18:05:47 GMT+0800)>

this actually started one month ago

Amal(Sat Jul 31 2010 03:05:53 GMT+0800)>

Norton will delete URL it will block theaccess of that site./

Keith Zhang(Sat Jul 31 2010 18:06:07 GMT+0800)>

and none other person reported this fp?

Keith Zhang(Sat Jul 31 2010 18:06:32 GMT+0800)>

ok, so when will i be able to know whetherit's solved?

Amal(Sat Jul 31 2010 03:07:27 GMT+0800)>

Disable Norton program and can check.

Keith Zhang(Sat Jul 31 2010 18:08:08 GMT+0800)>

check for what?

Amal(Sat Jul 31 2010 03:08:42 GMT+0800)>

We can check whether you can access that siteafter disabling Norton.

Keith Zhang(Sat Jul 31 2010 18:08:56 GMT+0800)>

yes, i can

Keith Zhang(Sat Jul 31 2010 18:08:59 GMT+0800)>

of course i do

Keith Zhang(Sat Jul 31 2010 18:10:01 GMT+0800)>

btw, this one's also blocked by nortonwenwen.soso.com

Keith Zhang(Sat Jul 31 2010 18:10:32 GMT+0800)>

again, none other AVs, according to nvt,reported

Keith Zhang(Sat Jul 31 2010 18:10:36 GMT+0800)>

to find a virus

Keith Zhang(Sat Jul 31 2010 18:11:25 GMT+0800)>

CAN YOU BE MORE CONCENTRATED ANDPROFESSIONAL?

Amal(Sat Jul 31 2010 03:11:57 GMT+0800)>

Is Norton detecting the site as infected?

Keith Zhang(Sat Jul 31 2010 18:12:13 GMT+0800)>

http://safeweb.norton.com/report/show?url=wenwen.soso.com

Keith Zhang(Sat Jul 31 2010 18:12:19 GMT+0800)>

report from norton safe web

Keith Zhang(Sat Jul 31 2010 18:12:42 GMT+0800)>

http://safeweb.norton.com/report/show?url=user.qzone.qq.com

Keith Zhang(Sat Jul 31 2010 18:12:55 GMT+0800)>

http://vscan.urlvoid.com/analysis/3ebc12bd932641d6420e6f226278953d/cXpvbmUtcXEtY29t/

Keith Zhang(Sat Jul 31 2010 18:13:01 GMT+0800)>

http://vscan.urlvoid.com/analysis/8cb907976a3d6ce36152637af8b3986d/d2Vud2VuLXNvc28tY29t/

Keith Zhang(Sat Jul 31 2010 18:13:10 GMT+0800)>

e latter two are from NVT

Amal(Sat Jul 31 2010 03:13:08 GMT+0800)>

Norton safe web detected that site asinfected.

Keith Zhang(Sat Jul 31 2010 18:13:34 GMT+0800)>

and none other AVs in NVT did so

Amal(Sat Jul 31 2010 03:13:52 GMT+0800)>

You can disable Norton safe web feature andcan access the site.

Keith Zhang(Sat Jul 31 2010 18:14:01 GMT+0800)>

which included McAfee, Panda, BD, avast!,Trend

Amal(Sat Jul 31 2010 03:14:29 GMT+0800)>

Also there is an option to add the site intosafe list.

Amal(Sat Jul 31 2010 03:14:48 GMT+0800)>

Only the owner of that web site can add this .

Keith Zhang(Sat Jul 31 2010 18:14:52 GMT+0800)>

am i mistaken or you mean you wouldn't add itto whitelist of norton

Keith Zhang(Sat Jul 31 2010 18:15:14 GMT+0800)>

but it's most likely to be a Fp,am i right?

Keith Zhang(Sat Jul 31 2010 18:15:36 GMT+0800)>

Dose Symentec do nothing against FPs?

Amal(Sat Jul 31 2010 03:15:37 GMT+0800)>

If the web site is secure there is an optionto add it to safe list

Keith Zhang(Sat Jul 31 2010 18:16:19 GMT+0800)>

Norton Safe Web is one of e tools to checkwhether a webpage is infected

Keith Zhang(Sat Jul 31 2010 18:16:38 GMT+0800)>

isn't it confusing to keep show 'infected'?

Keith Zhang(Sat Jul 31 2010 18:16:49 GMT+0800)>

and also stupid and unwise

Amal(Sat Jul 31 2010 03:17:32 GMT+0800)>

That web page contain any malicious cookies oradd ons. That is why Norton is blocking this

Keith Zhang(Sat Jul 31 2010 18:17:57 GMT+0800)>

you're keeping telling nonsense

Keith Zhang(Sat Jul 31 2010 18:18:10 GMT+0800)>

it's a false positive, hasn't i made itclear?

Amal(Sat Jul 31 2010 03:18:27 GMT+0800)>

Yes

ziucqea

Keith Zhang(Sat Jul 31 2010 18:18:59 GMT+0800)>

you are a analyst, it's your duty to re-check

Amal(Sat Jul 31 2010 03:19:08 GMT+0800)>

I can give you a link for adding the web siteto safe list in the case of false positive

Keith Zhang(Sat Jul 31 2010 18:19:22 GMT+0800)>

instead of telling me norton is doing whatwhat, you can do what what

Keith Zhang(Sat Jul 31 2010 18:19:28 GMT+0800)>

but 'i will do nothing'

Amal(Sat Jul 31 2010 03:19:28 GMT+0800)>

Please check the link https://submit.symantec.com/antifraud/false_positive.cgi

Keith Zhang(Sat Jul 31 2010 18:20:03 GMT+0800)>

it's 'phish web pages'

Keith Zhang(Sat Jul 31 2010 18:20:13 GMT+0800)>

i had submitted it one week ago

Keith Zhang(Sat Jul 31 2010 18:20:18 GMT+0800)>

and nothing happened

Keith Zhang(Sat Jul 31 2010 18:20:37 GMT+0800)>

i submitted hosts of requests yesterday

Keith Zhang(Sat Jul 31 2010 18:20:59 GMT+0800)>

finally, norton told me it's not a FP phishsite, so they could do nothing

Amal(Sat Jul 31 2010 03:21:16 GMT+0800)>

Did you submit the required information forfalse positive?

Keith Zhang(Sat Jul 31 2010 18:21:46 GMT+0800)>

if you mean the link you gave, yes, i did

Amal(Sat Jul 31 2010 03:23:19 GMT+0800)>

Can I put you on hold for 2 minutes while Ilook into this for you?

Amal(Sat Jul 31 2010 03:24:16 GMT+0800)>

Thanks for holding.

Keith Zhang(Sat Jul 31 2010 18:24:30 GMT+0800)>

ok

Amal(Sat Jul 31 2010 03:24:41 GMT+0800)>

After submitting the site it will take 5 to 10business days to add the site into safe web list.

Keith Zhang(Sat Jul 31 2010 18:25:26 GMT+0800)>

ok

Amal(Sat Jul 31 2010 03:25:46 GMT+0800)>

Also you will get a confirmation mailregarding this.

Keith Zhang(Sat Jul 31 2010 18:26:04 GMT+0800)>

ok

Keith Zhang(Sat Jul 31 2010 18:16:49 GMT+0800)>

and also stupid and unwise

Amal(Sat Jul 31 2010 03:17:32 GMT+0800)>

That web page contain any malicious cookies oradd ons. That is why Norton is blocking this

Keith Zhang(Sat Jul 31 2010 18:17:57 GMT+0800)>

you're keeping telling nonsense

Keith Zhang(Sat Jul 31 2010 18:18:10 GMT+0800)>

it's a false positive, hasn't i made itclear?

Amal(Sat Jul 31 2010 03:18:27 GMT+0800)>

Yes

Keith Zhang(Sat Jul 31 2010 18:18:59 GMT+0800)>

you are a analyst, it's your duty to re-check

Amal(Sat Jul 31 2010 03:19:08 GMT+0800)>

I can give you a link for adding the web siteto safe list in the case of false positive

Keith Zhang(Sat Jul 31 2010 18:19:22 GMT+0800)>

instead of telling me norton is doing whatwhat, you can do what what

Keith Zhang(Sat Jul 31 2010 18:19:28 GMT+0800)>

but 'i will do nothing'

Amal(Sat Jul 31 2010 03:19:28 GMT+0800)>

Please check the link https://submit.symantec.com/antifraud/false_positive.cgi

Keith Zhang(Sat Jul 31 2010 18:20:03 GMT+0800)>

it's 'phish web pages'

Keith Zhang(Sat Jul 31 2010 18:20:13 GMT+0800)>

i had submitted it one week ago

Keith Zhang(Sat Jul 31 2010 18:20:18 GMT+0800)>

and nothing happened

Keith Zhang(Sat Jul 31 2010 18:20:37 GMT+0800)>

i submitted hosts of requests yesterday

Keith Zhang(Sat Jul 31 2010 18:20:59 GMT+0800)>

finally, norton told me it's not a FP phishsite, so they could do nothing

Amal(Sat Jul 31 2010 03:21:16 GMT+0800)>

Did you submit the required information forfalse positive?

Keith Zhang(Sat Jul 31 2010 18:21:46 GMT+0800)>

if you mean the link you gave, yes, i did

Amal(Sat Jul 31 2010 03:23:19 GMT+0800)>

Can I put you on hold for 2 minutes while Ilook into this for you?

Amal(Sat Jul 31 2010 03:24:16 GMT+0800)>

Thanks for holding.

Keith Zhang(Sat Jul 31 2010 18:24:30 GMT+0800)>

ok

Amal(Sat Jul 31 2010 03:24:41 GMT+0800)>

After submitting the site it will take 5 to 10business days to add the site into safe web list.

Keith Zhang(Sat Jul 31 2010 18:25:26 GMT+0800)>

ok

Amal(Sat Jul 31 2010 03:25:46 GMT+0800)>

Also you will get a confirmation mailregarding this.

Keith Zhang(Sat Jul 31 2010 18:26:04 GMT+0800)>

ok

Keith Zhang(Sat Jul 31 2010 18:26:04GMT+0800)>

ok

Amal(Sat Jul 31 2010 03:27:38 GMT+0800)>

Please wait 5 to 10 business days and you willget a confirmation mail.

Amal(Sat Jul 31 2010 03:27:39 GMT+0800)>

Is there anything else that I can help youwith?

Keith Zhang(Sat Jul 31 2010 18:27:52 GMT+0800)>

Nope

Amal(Sat Jul 31 2010 03:28:04GMT+0800)>

Before we go can I check with you that theproblem you contacted us about has been fixed and that its ok for me to closethis case?

Keith Zhang(Sat Jul 31 2010 18:28:38 GMT+0800)>

i don't know, didn't you say i need to waitfor 5~10 days?

Amal(Sat Jul 31 2010 03:29:07GMT+0800)>

Yes.

Amal(Sat Jul 31 2010 03:29:40 GMT+0800)>

If you have any issue after that you cancontact us back with same
case numberand we will help you.

Amal(Sat Jul 31 2010 03:31:02GMT+0800)>

Thank you for contacting
Norton support. Have a great day!

Keith Zhang(Sat Jul 31 2010 18:31:33 GMT+0800)>

contact you by Live Chat or reply the e-mailstraight away?

Amal(Sat Jul 31 2010 03:32:38GMT+0800)>

You can contact us via live chat.

Keith Zhang(Sat Jul 31 2010 18:33:52GMT+0800)>

so do you mean you might be unable to sove itin 5~10 days and i will need to contact you for support again?

Amal(Sat Jul 31 2010 03:35:23 GMT+0800)>

But you will get confirmation mail within 5 to10 business days.

Keith Zhang(Sat Jul 31 2010 18:36:19 GMT+0800)>

OK, before i go, may i know why it so long atime for Symentec to 'confirm'?

Keith Zhang(Sat Jul 31 2010 18:36:38 GMT+0800)>

'why it takes',sorry

Amal(Sat Jul 31 2010 03:37:20GMT+0800)>

It will take time to add the site to safe listby the server.

Keith Zhang(Sat Jul 31 2010 18:38:04GMT+0800)>

well, got it

Amal(Sat Jul 31 2010 03:38:10 GMT+0800)>

Is there anything else that I can help youwith?

Keith Zhang(Sat Jul 31 2010 18:38:34 GMT+0800)>

anyway, Norton has been famous for its slowspeed of resolving fps or new viruses

Keith Zhang(Sat Jul 31 2010 18:38:37 GMT+0800)>

no more

Keith Zhang(Sat Jul 31 2010 18:39:25 GMT+0800)>

hopefully i will not need to 'contact you via livechat'

Amal(Sat Jul 31 2010 03:41:01 GMT+0800)>Okay.
Amal(Sat Jul 31 2010 03:41:03 GMT+0800)>Thank you for contacting  Norton support. Have a great day!
Keith Zhang(Sat Jul 31 2010 18:41:58 GMT+0800)>88

寒山竹语

不要激动，很多很多很多的安软公司的客服都不如我们卡饭的兄弟，这是事实。

xwdshiwo

楼主息怒...  qq和诺顿还合作呢  早晚会解决的

EGVX

为什么不是中文

143152

不用QQ  不去QQ空间不完了吗

猪头大队

回复 5楼 EGVX  的帖子

估计这是和symantec美国客服的问答记录
   

ziucqea

回复 6楼 143152  的帖子
我的农场，我的牧场

   

dongyiheng

淡定呀，再次看见自己E文能力了

sunshinez

我觉得楼主是来炫耀英文的。
不过说实话，qq的东西确实不咋规矩。